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Director of Professional Services, stevenage
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Client:
Pathlock
Location:
Job Category:
Other
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EU work permit required:
Yes
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Job Views:
4
Posted:
26.08.2025
Expiry Date:
10.10.2025
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Job Description:
Who we are looking for:
The Director of Professional Services provides leadership, vision, and growth strategy for the Application and Identity Governance Technical Community. Ensures high-quality, profitable service engagements that build a trusted advisor relationship with clients. Manages key metrics for consulting such as utilization, profitability, and revenue growth, as well as customer satisfaction for the Identity Governance organization.
Acts as the reporting point for all individual contributors throughout the Professional Services organization. Responsible for the care and development of the entire delivery team.
Responsibilities:
* Develop partnerships across other service and domain areas
* Manage a services team of over 10 members
* Focus on client satisfaction during service delivery
* Oversee engagement schedules and resource utilization
* Create and maintain key sales tools for Application and Identity Governance
* Develop relationships with vendors and partners within Identity Governance
* Build relationships across Solution Areas, Practices, and with Sales leadership. Mentor resources.
* Ensure the skills and capabilities of the delivery team maximize quality, performance, and billability
* Train and align resources with customer expectations and service delivery
* Handle personnel performance and escalations
* Enhance and streamline product security service offerings
* Grow, develop, and retain team members
* Assist sales in identifying and closing new business opportunities
Qualifications:
* 10+ years of experience in information security and/or professional services
* At least 8 years of relevant experience in Identity Governance and Administration or Identity and Access Management
* 5+ years of mentoring and management in professional services
* Understanding of consulting financial metrics (utilization, profitability, revenue recognition, backlog)
* Experience leading delivery projects with successful client outcomes in transformation programs
* Deep understanding of Application Governance, Identity and Access Management, specifically Governance, User lifecycle Management, and Identity Data Management
* Experience with Pathlock, SailPoint, and Saviynt solutions
* Experience delivering professional services across industries
* Operational experience in building consulting offerings and marketing them
* Knowledge of current cybersecurity trends and threats
* Strong communication skills
* Desire to mentor and grow individuals
* Experience in enterprise software or systems integration
* Client and partner communication experience
* Managing multiple projects experience
* Expertise in consulting, project planning, resource management, scoping, scheduling, and implementing governance solutions
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