Job Description
Help Desk Administrator - Temp 3 months
Your new company
You will be joining this organisation's team as a Help Desk Administrator to support one of the members' absence until December.
Work Pattern: Hybrid After training
35hrs a week shifts: 7:00-15:00, 9:00-17:00, 11:00-19:00Temp Duration:
3 months
Your new role
You will be assisting the team with the following administrative duties:
* First point of contact for all customers/teams requiring support to raise a job.
* Oversee day-to-day operations for the estates helpdesk via a bespoke facilities system.
* Analyse system data to track job processes, reports, stats etc.
* Regularly report on the status of jobs to customers, finance and facilities managers.
* Administration work: create orders, close competed work, process invoices and maintain filing system.
What you'll need to succeed
* Strong administrative experience within a help desk role or facilities coordinator position is preferred.
* Ability to be flexible with cover and shift patterns if required.
* Strong customer service background.
* Excellent phone manner.
* Detail orientated.
What yo...