Join our team at Citizens Advice Doncaster as a General Adviser! You'll play a vital role in empowering local residents by providing high-quality advice and support across our offices and community outreach locations. This role demands excellent customer service and a dedication to achieving the best possible outcomes for our clients, always upholding the core values of Citizens Advice. You'll thrive in a dynamic environment, demonstrating a proactive and flexible approach to meet client needs and exceed project and funder expectations. The role requires travel within the City of Doncaster. ole purpose To provide a high-quality advice and support to clients accessing the service via face to face, telephone, email and web chat Deliver Financial Capability and Income Maximisation advice to clients Support Clients to understand the benefits systems and application processes To share responsibility for compliance with Projects, targets and requirements. Ensure high quality standards are met and that data is captured and recorded accurately. To work effectively with other partners and stakeholders to deliver a seamless service to clients Undertake service delivery at Outreach venues across the city as required. To contribute to the Research and Campaigns work of Citizens Advice Doncaster Borough. Advice Provide General Advice and assisted information to clients at our offices and outreach locations via face to face, email and web chat Conduct initial assessments to understand clients' needs and identify the key issues. Provide accurate, impartial, and confidential advice on a range of topics, including benefits, debt, housing, employment, and consumer issues. Explain complex information clearly and concisely, ensuring clients understand their options. Assist clients in exploring different solutions and making informed decisions. Empower clients to act on advice and information provided Act for the client where necessary by calculating, negotiating, drafting or writing letters and telephoning. Liaise with third parties as appropriate. Ensure income maximisation through the take up of appropriate benefits. Ensure that all casework conforms to the organisation's Office Manual and the Advice Quality Standard and/or the Specialist Quality Mark as appropriate. Maintain case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation. Comply with all organizational policies, procedures, and guidelines in the performance of all duties Research and campaigns ● Assist with research and campaigns work by providing information about clients' circumstances. ● Provide statistical information on the number of clients and nature of cases and provide regular reports to management. ● Monitor service provision to ensure that it reaches the widest possible client group. ● Alert other staff to local and national issues. Essential Skills & Experience: Proven experience in providing high-quality advice and support to clients. Ability to explain complex information clearly and concisely Excellent communication skills, both verbal and written, including strong negotiation and representation abilities. Advanced IT proficiency, including expertise in maintaining databases and spreadsheets. Demonstrated ability to effectively interview clients, assess their needs, and identify key issues. Strong organisational and time-management skills, with the ability to prioritize tasks, meet deadlines, and effectively manage a demanding caseload. Proven ability to utilise IT effectively in the provision of advice, including the preparation of reports and submissions. Strong teamwork and collaboration skills, with a willingness to work effectively within a team environment. A strong understanding of and commitment to the aims and principles of Citizens Advice, including its equality and diversity policies. A strong work ethic and a proven ability to adapt to changing priorities and targets Understanding of welfare rights and benefits In accordance with Citizens Advice national policy we require the successful candidate to be screened by the DBS. However, a criminal record will not necessarily be a bar to your being able to take up the job.