Introduction About us The Industry School, formerly the AITC, is unlike any other senior school. We’re for young people who seek a deliberately different educational experience. An industry-driven one. For those who want to learn in the classroom, within workplaces, and on the job. We’re for those young people who seek to start building real-world strengths and skills now, not only in the future. We provide a unique two-to-three-year program for young people in Years 10 to 12 designed to progressively develop employability skills and achieve individualized learning goals while meeting the requirements of the Queensland Curriculum and Assessment Authority (QCAA) and the Australian Skills Quality Authority (ASQA). Our aim is to seamlessly blend senior education and vocational training to engage young people in purposeful learning experiences that are relevant to the real world of industry. Description About the role This is a great opportunity for an Enrolments Officer to join our growing Ipswich School and facilitate the student enrolment process from initial inquiry through to onboarding. Reporting to the Business Services Manager this key role delivers exceptional customer service to parents, young people, and internal stakeholders by providing accurate information about our school’s programs, guiding families through the enrolment process, ensuring the accuracy and integrity of student enrolment records, verifying documentation, and ensuring compliance with School policies and Government regulations. You will also assist in enhancing our reputation and positioning as the leading school in the region by coordinating events and tours that showcase our capabilities. Key outcomes include: Positive relationships : Building strong relationships with prospective families and internal stakeholders through exceptional customer care. Achievement of enrolment targets : Nurturing families through the enrolment pipeline to achieve enrolment outcomes and supporting the achievement of enrolment goals. How will your typical day look? We are seeking someone to - Provide outstanding customer service in all interactions with students and stakeholders. Be the primary point of contact for prospective students and families, responding promptly to phone, email, and in person enquiries. Provide detailed information about the school’s academic and industry programs, and enrolment procedures. Plan and implement events in consultation with the School Leadership team and Brand Team. Organise and conduct school tours, ensuring visitors have a positive experience and a clear understanding of the school’s offerings. Coordinate and engage with community initiatives and events, including expos and stalls, to foster partnerships, raising awareness, and strengthening organisational presence within local and professional networks. Nurture and close enquiries to achieve enrolments based on agreed School enrolment targets. Maintain accurate and up-to-date enrolment records in enrolment databases. Assist the Brand team by contributing collaterals and communications to support The Customer Journey on social media platforms to drive customer engagement. Nurture and grow the Alumni network. Support administrative tasks in relation to the enrolment life cycle, e.g. collating and maintaining applications including processing applications, checking all documents, and taking payments. Values and Benefits Our values play a critical role in cultivating culture. They set the standards for how we behave, interact with others, make decisions, and choose to act. They are: Demonstrate genuine care Think progressively Take courageous action Achieve inspiring outcomes Contribute authentically Succeed collectively We value and recognise our people through a range of benefits including superannuation matching after a qualifying period, access to corporate rate health insurance, salary packaging, Flare staff discounts, Employee Assistance Programs, Professional Development, and the opportunity to participate in community-based activities in Australia and Cambodia to name a few. Skills And Experiences About you To be successful in this role you will bring the following skills and experience: Essential Previous experience in a similar role Well developed Microsoft Office skills and the ability to pick up new systems A consistently strong client focus when completing daily tasks High level of organisational skills, with the ability to effectively manage conflicting priorities Strong communication and interpersonal skills to enable professional interactions A high level of attention to detail and data entry accuracy Current valid Working with Children Blue Card or ability to gain one Right to work in Australia To Apply If this role has sparked your interest, Please Apply Now, as this is an immediate vacancy. For further information or a copy of the Position Description, please contact Jess Van Rooyen, Talent Partner, jess.vanrooyen@theindustryschool.com.au The Industry School is committed to safe and supportive work practices. Candidates will be subject to relevant checks such as teacher registration check, Blue Card, referee checks, identification verification, and the requirement to disclose any information relevant to your eligibility to engage in activities including children.