Customer Service Advisor
Location: MK43 0YL
Salary: £14.00 per hour
We're hiring a Customer Service Advisor to join a growing, dynamic, and forward-thinking customer service team. This is a position offering excellent long-term career progression, ongoing training, and professional development within a supportive and rewarding environment.
The Role:
As a Customer Service Advisor, you’ll be the first point of contact for customers, ensuring every interaction is handled efficiently, positively, and professionally. You’ll use your communication skills, problem-solving ability, and product knowledge to deliver outstanding service and build lasting customer relationships.
This is a target-driven role where hitting KPIs and performance goals is essential to both your success and career growth within the company.
Key Responsibilities:
* Manage inbound customer interactions across phone, email, live chat, and social media, ensuring each query is handled promptly and effectively.
* Listen carefully to customer needs, identify issues, and provide clear, accurate, and professional responses or solutions.
* Resolve customer complaints and queries, aiming for a first-time resolution wherever possible.
* Update customer records and documentation accurately and efficiently within the CRM system.
* Work towards daily and weekly performance targets, including:
* Handling up to 50 customer calls per day (250 per week)
* Achieving 5 price reductions per week
* Securing 2 TrustPilot reviews per week
* Maintaining an average call time of 5–6 minutes
* Keeping customer wait times under 1 minute
* Take ownership of customer issues from start to finish, following up where necessary to ensure a positive outcome.
* Support and collaborate with your colleagues to maintain high service standards and achieve team objectives.
* Stay up to date with company products, services, and promotions to provide customers with the most relevant and accurate information.
* Proactively identify opportunities to improve processes and contribute to a better customer experience.
What We’re Looking For:
Excellent verbal and written communication skills.
A confident, customer-focused attitude with the ability to stay calm under pressure.
Comfortable working towards targets and KPIs in a fast-paced environment.
Strong problem-solving skills and attention to detail.
Previous customer service experience is desirable but not essential – full training is provided.
Ambitious individuals who want to build a long-term career in a people-focused business.
Must have drivers licence and access to a car as site is challenging to get to via public transport
Hours of Work:
* Monday to Friday: 9:00am – 8:00pm
* Saturday & Sunday: 9:00am – 6:00pm
* Rotational shift pattern based on a 6-week rota
* Includes 1 late shift (11:00am – 8:00pm) per 6-week rotation
* You will never be required to work both Saturday and Sunday in the same week
* You will have 2 full weekends off within each 6-week rota
* A fair and balanced schedule designed to support work-life balance
What’s in It for You:
* Full training and ongoing support from day one.
* Clear career progression pathways and opportunities for internal promotion.
* Regular coaching and professional development to help you succeed and grow.
* Supportive, inclusive team culture focused on performance and personal growth.
If you’re motivated, customer-focused, and looking for a long-term career with genuine progression and development opportunities, apply today with Pin Point Recruitment