Job overview
We have an exciting opportunity within the Sexual Health and Community Women’s Services for an enthusiastic and dynamic Band 5 Team Leader to support the day-to-day operational management of the Administration Team.
As the post-holder, you will take a proactive role in coordinating and managing service activity, ensuring efficient service delivery across Sexual Health and Community Women’s Services. You will be an effective team player with excellent communication, organisational and time management skills, capable of managing your own workload as well as supporting and prioritising the workloads of others. You will have the ability to motivate and lead the team to meet service demands and tight deadlines, alongside maintaining a strong understanding of RTT and patient pathway management.
You will be responsible for overseeing key administrative functions essential to service reporting, including outpatient activity monitoring, data accuracy, and performance reporting. Excellent IT skills are essential to manage daily service enquiries, patient bookings, and electronic systems efficiently and accurately.
The role also includes supporting the Information Governance agenda, ensuring compliance with confidentiality, data protection, health and safety, and monitoring staff training requirements in line with Trust policies.
Main duties of the job
This role is to manage overall operations of the department and is responsible for the effective and successful management of clinic operations. Ensure all processes are in place to run the day-to-day operations smoothly and effectively and that patient expectations are met.
The post holder will be expected to rotate to various clinic areas
Working for our organisation
Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.
The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.
Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.
We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.
Detailed job description and main responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.
Person specification
Qualifications
Essential criteria
1. GCSE, A Level or equivalent in English and Maths
2. A good communication
3. Ability to use Microsoft Office and other systems required
Experience
Essential criteria
4. A proven record of being able to work within set timeframes working to priorities and deadlines.
Desirable criteria
5. Supervisory or office management experience
Knowledge
Essential criteria
6. Knowledge of national targets with respect to patient pathway.
7. A sound knowledge and demonstrable competence re: 18-week referral to treatment rules.
Skills
Essential criteria
8. Highly developed communication skills with experience of dealing with patient anxiety in a reassuring manner
9. An ability to communicate professionally at all levels
10. Proactive with the ability to use own initiative
11. Able to present a positive image of oneself and the service
12. Ability to self-reflect, carry out tasks and identify what is needed to perform better within the role
13. Ability to take an active role in agreed learning activities and keep a record of them
14. Ability to plan and co-ordinate activities and changes to systems or standards
15. Flexible approach to the planning and co-ordination of patient pathways to ensure maximum use of clinical time
16. Methodical and logical approach to work prioritisation and planning
**Visa Sponsorship Information**
Recent changes to UK immigration policy on the Health and Care Visa and Skilled Worker Visa could mean that this role is not eligible for sponsorship or that you may not meet the eligibility criteria.
Sponsorship can only be offered if this post and any individual offered employment meet all the Home Office’s requirements under the UK Skilled Worker visa scheme.
If you are applying from outside the UK or will require sponsorship, please mention this clearly in your application.
To be eligible for sponsorship, the following conditions must be met:
17. Eligible role: The position must be on the UK Skilled Worker visa list. You can check your eligibility here: -.
18. Salary threshold: The role must meet the minimum salary set by the Home Office. Please note that for roles employed under Agenda for Change Terms and Conditions, the High-Cost Area Supplement (HCAS) is not included when calculating the basic salary for the purposes of sponsorship.
19. Skill level: The role must meet the minimum skill requirement of RQF Level 6 or above (graduate level).
20. English language: Applicants must demonstrate English proficiency at CEFR level B2 or higher.
21. Other criteria: Applicants must meet all other criteria as set out by the UK Visas and Immigration (UKVI)