Job Reference
337178
Position
Specialist Customer Operations Support
Details
Salary starting at £27,263, and a company pension scheme with highly competitive contribution rates.
Full time, Permanent.
Location
* Scottish Parcel Hub - Canyon Road, Excelsior Park, Netherton Industrial Estate, Wishaw ML2 0XX
* North West Super Hub - Unit 1, Catalina Approach, Great Sankey, WARRINGTON WA5 3UY
* South West Parcel Hub - Western Approach Business Park, Severn Beach, Bristol, BS35 4GG
* Princess Royal Parcel Hub - Blackmore Drive, North Circular Road, London, NW10 7RH
* Midlands Super Hub - DC 5, Drift Drive, Crick, Northampton, NN6 7HQ
* Yorkshire Parcel Hub - Yorkshire Parcel Hub, Silkstone House, Express Way, Wakefield Europort, Normanton, Wakefield, WF6 2XX
Role Overview
Exciting opportunity to work with High-Volume Customers in a strategically important area for the future of the business. Working within a National Specialist Customer Operational Team within the Parcel Hub Network, the successful candidate will be a primary contact for telephone calls and emails relating to customer collection bookings, cancellations, amendments and service issues. The candidate may also be expected to perform various other tasks on the operational floor including parcel checks and samplings.
Collaboration
Work with internal departments – Operations, Distribution, Planning, Sales, and Revenue Protection – to advise of changes to collections and forecasts.
Working Hours
Full time 40 hours per week. Typical attendance is 5 days out of 7 Monday to Sunday, hours between 06:00 – 00:00. Flexibility required regarding start and finish time; shifts timetable provided 2 weeks in advance.
Reporting
Collate collection and forecast sheets and analyse forecasts and statistics for reporting purposes.
Key Skills & Experience
* Confident and professional telephone manner.
* Good knowledge of Microsoft Excel, Word, PowerPoint, Outlook. Able to work to tight deadlines.
* Flexible and able to react to customer and business demands as required.
* Desire to provide excellent customer service.
EEO Statement
We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required. We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.
Closing Date
Tuesday 5th May 2026.
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