Your newpany
Working for a well-established organisation with offices in Thetford.
Your new role
This Temporary Parking Coordinator is a varied job working as part of a 5-person team supporting the administration and customer service functions. Duties include but limited to:
1. Monitor the shared parking inbox; responding to car parking queries from the public, as well as internal general enquiries.
2. Handle visitor queries over the phone when required, and action any call back requests from our visitors.
3. Assist with remote monitoring of barriered car park systems; responding to and assisting visitors over an inte system.
4. Liaise with external contractors and suppliers to manage parking equipment service requests raised by our internal district teams.
5. Process visitor refunds as required.
6. Raise purchase orders and process invoices.
7. Collate and distribute parking information and business intelligence reports.
8. Contribution to various support tasks as required,, information and data gathering in preparation for analysis.
9. Support the Customer Relations team utilising our CRM Software system.
What you'll need to succeed
To be successful in this job you will require:
10. Great customer service skills, including experience ofplaints handling.
11. Excellent organisation andmunication skills.
12. Proven administrative ability and strong attention to detail.
13. Experience of delivering administrative tasks across multiple work areas or projects, to deadlines.
14. Experienced user of MS Office 365 applications, SharePoint and online portal systems would be advantageous.
What you'll get in return
In return, you will receive:
15. Apetitive hourly rate
16. Hybrid working pattern
17. Free on-site parking
18. Immediate start and working through until March 2026.
Working pattern:
19. 37 hours per week
20. Hours will be worked across 5 days from Monday to Sunday each week (rota'd hours).