Joining our Contact, Assessment and Resolution Team (CART) as a qualified and experienced Social Worker, you’ll be innovative, person‑centred, and committed to working in a strengths‑based way.
What you’ll be doing:
* Triaging incoming telephone and online referrals and identifying risk.
* Providing supervision for Case Workers and Senior Case Workers and practice advice on complex cases.
* Providing signposting where appropriate, directing individuals to the relevant team or partner agency.
* Achieving performance targets on the number of calls and online referrals you complete, as well as the quality of your responses.
* Supporting with quality assurance oversight, encompassing the Quality Management System processes and training delivery for new starters.
What we’re looking for:
* Social Work qualification and registered with Social Work England (SWE). Due to the needs of the team, we’re unable to consider Newly Qualified Social Workers for this post.
* Understanding of complex safeguarding cases and knowledge of up-to‑date safeguarding best practice.
* A sound understanding of how to apply a strengths‑based approach to practice.
* Strong communication skills and ability to adapt your style to different audiences.
* Commitment to demonstrating our values and behaviours, showing compassion, empathy and respect.
Why join us?
* Excellent Practice Validation: Progress to a Senior Social Worker role through our Excellent Practice Validation programme. Our Senior Social Workers are paid a market supplement of £3,000 pro‑rata per annum.
* Professional development: Continuous learning and supportive supervision.
* Work‑life balance: Enjoy a fulfilling career with a good balance between work and home life.
* Employee support: Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice.
* Competitive benefits package: Including generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme.
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