Your New Role
As an IT Support Engineer (2nd Line), you'll be the go-to person for clients across the UK. You'll be the escalation point for the Service Desk team, tackling a wide range of technical issues with your extensive knowledge of Microsoft 365, Windows, and networking. Based on-site in Taunton, you'll also get to travel to client sites for hands-on, face-to-face support. You'll be a key player in ensuring our clients' technology runs smoothly, sharing your expertise, and contributing to a culture of continuous improvement.
What You'll Need to Succeed
* Advanced knowledge of Microsoft 365 (Azure AD, Exchange Online, SharePoint Online, Endpoint Manager) and the ability to configure a tenant from scratch.
* Strong experience with Windows Server, networking (TCP/IP, routing, Firewalls), and security protocols (DKIM, DMARC, SPF).
* A UK driver's license and access to your own vehicle, as client site visits and travel are a key part of this role.
* A proven track record of working with service desk tools and managing a high volume of tickets.
* A brilliant team player attitude with a problem-solving approach and the ability to work independently.
* Excellent communication skills, with the ability to provide high-level support directly to customers, both remotely and in person.
What You Need to Do Now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call me directly to discuss.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.