Social network you want to login/join with:
Client:
University of Salford
Location:
Salford, United Kingdom
Job Category:
Customer Service
EU work permit required:
Yes
Job Reference:
ca2145a4910a
Job Views:
2
Posted:
02.05.2025
Expiry Date:
16.06.2025
Job Description:
Working hours: Mon - Fri, 9AM - 5PM
About the Library Services Team
The Library Services team provides high-quality learning spaces and excellent frontline support to students, aiming to create a sense of belonging at the University. They are responsible for access management, lending, returning of books and laptops, enquiry services, and the management and development of libraries and learning spaces across the campus.
We focus on making every contact count: providing accurate information, connecting students to services, and seeking the best solutions. We foster an inclusive Library community where students can be themselves and feel supported, ensuring a positive, vibrant, and engaging experience for all users.
Role Responsibilities
* Responding to enquiries, including making space bookings, accessing resources, and loaning/returning library laptops, while directing users to other university services.
* Promoting library services and programs, and assisting with outreach activities.
* Engaging proactively with users to build a supportive library community.
* Monitoring library space and service usage, and managing challenging behaviour according to policies.
Candidate Expectations
* Support students throughout their learning journey, making a positive impact on their experience at the University of Salford.
* Build relationships with students, anticipating and meeting their needs.
* Handle challenging behaviours confidently, including inappropriate language and policy non-compliance.
* Adapt to new systems and skills as the service evolves.
Further details about the role's duties are available in the linked person specification.
If you are passionate about delivering exceptional customer service and have relevant experience, we encourage you to apply.
We are committed to fair and inclusive recruitment processes. Participation in our application review is optional and will not affect your application. Your data would only be shared with authorized colleagues and used to monitor inclusivity, reduce unconscious bias, and improve experiences. Participation can occur up to 6 months after the closing date.
#J-18808-Ljbffr