* Models and delivers a distinctive and delightful customer experience.
* Registers sales on assigned cash register, provides courteous, fair, friendly, and efficient checkout service to customers.
* Assists the pharmacist under supervision, using pharmacy systems to obtain patient and drug information, and to process prescriptions, in compliance with regulations.
Customer Experience
* Engages customers by greeting them, offering assistance, resolving issues, and answering questions to ensure a positive experience.
* Shares customer service best practices with team members, including interpersonal habits and Walgreens service traits, to enhance customer satisfaction.
Operations
* Provides courteous, friendly, fast, and efficient service.
* Recommends products and suggests trade-up or companion items.
* Processes transactions, including voids, returns, refunds, and exchanges; assists customers in locating products.
* Maintains cleanliness and organization of counters and shelves, manages inventory, and records transactions.
* Supports pharmacy duties such as entering patient and drug info, filling prescriptions, verifying accuracy, and assisting in workflow management.
* Reports prescription errors promptly and adheres to pharmacy policies, including the Pharmacy Code of Conduct and Good Faith Dispensing.
* Handles non-urgent phone calls, processes third-party claims, and performs clerical duties as assigned.
* Supports inventory management activities, including ordering, unpacking, and storing pharmaceuticals, and managing warehouse claims.
* Ensures compliance with laws regarding regulated products.
* Constructs and maintains store displays, completes resets, and manages product placement and stock rotation.
* Maintains knowledge of store systems and equipment.
* Provides customer service in the photo area, including digital passport photos and promotional products.
* Manages web order pickups and maintains store cleanliness and appearance.
* Follows all policies and maintains respectful relationships with coworkers.
* Completes assignments and tasks as directed.
Training & Personal Development
* Maintains PTCB certification and completes required training and continuing education.
* Must be fluent in English (except in Puerto Rico).
* Willing to work flexible hours, including evenings and weekends.
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