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Head of Delivery at Outsource UK Limited
Remote working (very occasional travel to West Midlands)
A number of Claims Team Leaders are wanted on a permanent basis by a client of ours who are at the forefront of their industry and striving to be the number one company in their field. The successful candidate will be someone who is comfortable driving team success, best practice and not being afraid of having challenging conversations around performance or absences. This is an unmissable opportunity for an ambitious individual who has aspirations of becoming an Operations Manager in the near future.
Overview of the Claims Team Leader role:
* Motivate and inspire a team of between 10-15 Claims Handlers to achieve targets, maintain high levels of engagement, and provide excellent service to customers.
* Conduct regular one-to-one meetings, performance reviews, and feedback sessions, identifying opportunities for personal growth and career progression.
* Drive team performance and achieve KPIs, whilst analysing performance data to identify trends and areas for continuous improvement.
* Manage team and individual performance, setting clear objectives and KPIs, and recognising good performance and addressing any performance gaps.
* Ensure that all team activities comply with relevant regulatory duties whilst maintaining a thorough understanding of regulatory requirements and industry best practices, ensuring the team operates within legal and ethical frameworks.
Key skills and qualifications required for the Claims Team Leader role:
* Have proven experience in managing a Team of people in a highly regulated environment.
* Good understanding of performance management, setting objectives, monitoring performance, and providing feedback.
* Exceptional communication skills, both written and verbal with a strong interpersonal skills and ability to build rapport with team members and stakeholders at varying levels.
* High attention to detail and accuracy, particularly in relation to regulatory compliance and performance data.
If you are a Claims Team Leader who is looking for a new opportunity either apply online or, if would like to find out about other opportunities please contact slynch@outsource-uk.co.uk or phone 0161 694 9216.
Do you know anyone who might be looking for a new role? You could benefit from our candidate referral scheme. Contact me on the above contact details for more information.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Finance, Management, and Legal
* Industries
Insurance
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