We have an exciting opportunity for a Vehicle Aftersales Service Advisor to join our Mercedes Benz dealership in Cardiff, part of the Sinclair Group. This is a full-time position.
Vehicle Aftersales Service Advisor
Contract Type: Permanent / Full-time
Hours of work: 45 hours Monday to Friday between the hours of 8.00am to 6.00pm.
Saturday Rota: 1 in every 4 weeks 8am to 1pm paid as overtime
Position Pays: £34,500 OTE dependant on skills and experience plus open ended Service Care commission.
Location: Cardiff
The Opportunity:
Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair customers.
A large part of what a Service Advisor Position involves is:
1. Creating and managing customer workshop bookings
2. Preparation for customer visit
3. Communicate workshop advise to customer, ensuring customer is able to understand and make an informed decision to additional work identified and required.
4. Competent in ability to use digital tools in a paperless work environment
5. Deliver on customer first and modern luxury principles
6. Attention to detail and accuracy in all work processes such as costing, digital job card, filing and recording of all customer communications.
More about you:
Essential Skills:
7. A passion for great customer service and the confidence to resolve any issues that may arise efficiently and in a timely manner.
8. Demonstrate computer literacy and knowledge of IT systems and applications.
9. The ability to multi-task and be highly adaptable within a busy environment
10. Strong communication and influencing skills, with the ability and desire to explain complex information accurately and concisely to help our customers
11. Strong organisational skills to schedule work effectively, balancing the needs of the customer and the capacity to the workshop
12. Ability to prioritise your workload
13. Ability and willingness to work with defined processes and guidelines
14. Good core administration skills
15. A full UK driving licence
What’s in it for you?
16. 30 days annual leave per year (including bank holidays) that will increase with length of service
17. Birthday day off
18. High earning potential through commission or bonus
19. Manufacturing specific training along with inhouse training
20. Contributory Pension Scheme
21. Staff discounted parts and servicing plus a free MOT every year
22. Recognition of length of service at 5,10,20,30 & 40 years anniversary
23. Life Assurance (death in service benefit) *
24. Staff Car Scheme*
25. Colleague Referral Scheme / Customer Referral Schemes
26. Cycle to Work Scheme
27. Employee Assistance programme with access to a 24/7 helpline and designated Mental Health First Aiders
28. Sinclair Foundation - charitable foundation designed to support members or their close family who find they need financial support at times of ill-health.
29. Development opportunities within the Sinclair Group