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IntaPeople is currently supporting a large, globally based organisation with recruitment for an experienced Service Desk Engineer to join their Technology team in South Wales. As an IT Support Engineer, you'll provide first-class support to users worldwide, from problem solving to system improvements, ensuring their digital estate runs smoothly.
Skills at a glance:
* Previous experience working within an IT support function, team, or service desk
* At least 1 year of experience as an IT Support analyst/engineer
* Experience with Office 365 and user administration
* Knowledge of networks is desirable but not essential
* Strong understanding of IT environments with excellent problem-solving skills
* Strong written and verbal communication skills
* Ability to build relationships and deliver high levels of customer service
What you will be doing:
* Maintaining high service level agreements for the business
* Supporting internal users with installation, configuration, and usability of laptops, desktops, printers, etc.
* Providing both 1st and 2nd line support to thousands of users
* Configuring and troubleshooting all devices (laptops, PCs, tablets, etc.)
* Providing training to internal users worldwide
* Ensuring hardware connects properly with corporate systems
* Resolving and repairing PC/Windows-related issues
* Preparing and rolling out new hardware for new starters
* Supporting IT asset management and maintaining hardware inventory
* Handling user requests and technical issues according to policies and guidelines
Role at a glance
* IT Support Analyst/Consultant
* Starting salary between £27,000 and £30,000, depending on experience
* Hybrid working in South Wales (3 days onsite, 2 days WFH)
* Support shift pattern based on an 'around the sun' schedule
* Free onsite parking
* Opportunity to travel to European sites
* 30 days annual leave plus bank holidays
* Company bonus scheme based on performance
* Opportunities for progression within the growing digital team and organization
Plus many other benefits such as salary sacrifice, retail vouchers, etc.
For more information, please call Nathan Handley at 02920 252 500 or click APPLY now.
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