EOE/AA/Disabled/Veterans This is the occasion you have been waiting for WELCOME TO A WORLD OF OPPORTUNITIES - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow. A WORLD OF REWARDS Annual salary ranging from £25,000 to £27,000 Free, healthy and high quality meals when on duty Grow your Career Personal Development programmes designed to support you at every step of your career A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing ( https\://cr.hilton.com ) Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets) Team Member Referral Program Discounted dental and health cover High street discounts\: with Perks at Work Free car park Subsidised Taxi between 12am and 7am Holiday: 28 days including bank holidays (increasing yearly to up to 33 days) Guest Experience Day\: 1 night stay with breakfast and dinner Modern and inclusive Team Member’s areas As Events Planner, you will be responsible for the successful event planning and overall execution of all Conference & Events that take place within the hotel. The Events Planner will interact frequently with customers and Guests to learn about their needs and develop relationships from which to earn repeat and expanded business. What will I be doing? Specifically, you would be responsible for performing the following tasks to the highest standards: Maximise all Meeting & Events Sales revenue opportunities through up selling of function items Ensure the highest standards of Event Management are in place including building relationships with new/existing customers in order to secure rollover business Manage the department’s day-to-day operations and activities, whereas implementation of the selling strategy yields meetings and events space Ensure the Meeting & Events Team Members are developed effectively and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts Build strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively Accurate administration and control of all Meetings and Events related reservations and blocks To ensure that all Function Sheets are handed over the Food and Beverage Operations Team every week for the following 7- 10 days outline and that all the information is accurate, confirmed and billing details documented and in line with the credit policy To meet & greet nominated conference contact or organizer to check on their satisfaction and the set up of the meeting rooms on the day of the event To conduct Show rounds for companies & agents in line with the Company policy To support the Food & Beverage operations and room reservations team with information as required To ensure all information is relayed to the Chef and Operations Team in a timely manner to ensure they can order and roster effectively Attend Sales events, as required To support in other properties within the Cluster as required, according to the business needs Additional Sales Involvement: Review business plans, identify gaps and ensure proactive efforts to fill capacity and meet set targets Contribute to the selling strategy of the hotel, and manage the departments’ adherence to achieving that strategy To raise invoices for Events in line with quotations and forward them to the accounts departments on a daily basis with relevant back up documentation to expedite payment Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market What are we looking for? To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Able to develop positive working relationships at all levels To create a positive image Good personal presentation Good understanding of C&E business Company/competitor awareness Previous experience working in an Event Planning Environment Good administration skills Good organization skills Proven customer service experience Able to ‘close’ a sale Previous experience in a Sales environment – either proactive or reactive Want to know more about this job? Contact Zoe directly in our Recruitment Team on Zoe.Slack@Hilton.com WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON! H ospitality I ntegrity L eadership T eamwork O wnership N ow Never just stay. Stay inspired. Smart luxury is at the core of everything Conrad Hotels & Resorts does. We are the destination of a new generation of smart luxury travellers for whom life, business, and pleasure seamlessly intersect. 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