Sales Operations Coordinator/Office Manager
The role of a Sales Operations Coordinator/Office Manager involves ensuring the smooth operation of sales processes and day-to-day tasks. This position is crucial for improving sales efficiency and effectiveness by providing accurate data and streamlined processes.
Key Responsibilities:
1. Sales Operations Admin
* Coordinate sales team scheduling, travel arrangements, and expense management as needed.
* Prepare sales presentations, proposals, and contracts in collaboration with sales managers when required.
* Act as a liaison between sales, marketing, finance, logistics, and customer service teams.
* Optimize sales tools to boost productivity and implement process improvements based on feedback from the sales team.
* Maintain and update customer and sales data in the CRM system, ensuring accuracy.
* Generate regular and ad-hoc sales reports to provide insights into sales performance.
* Analyze sales data to identify trends, opportunities, and areas for improvement.
* Assist in preparing sales forecasts and budget.
* Streamline sales processes to improve efficiency and productivity.
* Develop and document standard operating procedures (SOPs) for sales operations.
2. Office Manager
* Manage calendars, appointments, and travel for the team.
* Serve as the first point of contact, handling calls, emails, and inbound inquiries.
* Prepare documents, maintain records, and ensure accurate data entry.
* Oversee daily office operations, supply inventory, vendor coordination, and facility upkeep.
* Assist with planning and logistics for company events, meetings, and conferences.
* Track expenses, process invoices, and manage office-related purchases.
* Ensure compliance with workplace safety regulations and emergency protocols.
Desired Skills & Experience:
* Bachelor's degree in business administration, sales, marketing, or a related field.
* Fluent English with outstanding written and verbal communication skills.
* 2-4 years of experience in administrative, sales operations, sales support, office management, or a similar role.
* Experience with CRM systems and sales analytics tools.
* Strong analytical and problem-solving skills.
* Excellent organizational and time-management skills.
* Proficiency in Microsoft Office Suite and other office productivity tools.
* Customer-focused with a commitment to delivering high-quality support and service.
Benefits:
* Generous base salary + bonus scheme based on KPIs.
* Pension plan.
* Private healthcare.
* 25 days annual holiday + normal UK bank holidays.