Job Description
As part of the senior leadership team, you will collaborate with all contract functions to support the compliant and successful delivery of services.
You'll also work closely with the client’s governance and assurance teams to demonstrate contract performance and use the strength of OneISS to identify opportunities for development and growth.
Key Responsibilities
1. Manage customer relationships, ensuring contract performance, KPI/SPI reporting, and transparency requirements are met
2. Lead the contract performance team, driving continuous improvement, service innovation, and quality assurance
3. Oversee data standards, best practices, and compliance with Brilliant Operating Basics and the OneISS way
4. Use performance data and MI to enhance efficiency and support strategic decision-making
5. Align internal and customer stakeholders with the account development plan and service promise
6. Ensure appropriate resources, skills, systems, and processes are in place to meet performance goals
7. Build and lead a high-performing, engaged team focused on delivering best-in-class service and contract success
Professional and Personal Competencies/Qualifications
8. Proven experience in performance management and leading teams
9. Managed customer accounts with annual revenues of around £7 million+
10. Hands-on experience overseeing commercial FM activities and contract performance
11. Background in FM or service industries, with strong expertise in business systems and quality management (ISO 9001, 45001, 14001)
12. Skilled at working within complex organisations with multiple, diverse stakeholders
13. Experience in ensuring systems and technical services comply with the highest standards
14. Demonstrable supply chain management skills with established procurement stakeholder relationships
15. Ability to pass UK National Security Vetting and obtain required Security Clearance
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.