A well-established Housing Association in East London / Essex is looking to take on an Income Services Manager for an interim period with the option of temporary to permanent. This association has a big impact in its community and creates an inspiring, inclusive place to work.
They are looking to bring someone into their collaborative team who comes from a housing association or Local Authority background with experience in team management and in maximising their income recovery efforts, ensuring rent collection and debt management.
Responsibilities:
* Lead and motivate a team of income officers to provide a strong level of rent collection and arrears recovery service
* Create clear KPI's and dashboards to highlight rent collection performance and present findings
* Overseeing that all statutory and compliance obligations are met within time scales and risks are mitigated via strong controls
* Support team with understanding of universal credit, court proceedings and dealing with complaints and at times, eviction processes
Requirements:
1. Housing Association / Local Authority background with experience leading teams in Income & Debt recovery, following best practice
2. Experienced in team management, the ability to oversee the team's performance and review targets in 1:1s
3. Confident presenting and liaising with stakeholders at a range of levels (both internally and ex...