Claims Handler
Department: Claims Management
Employment Type: Permanent - Full Time
Location: Birmingham
Reporting To: Derek Harley
Description
Hours: Full-Time, 35 hours per week, Monday - Friday.
Location: Hybrid, with one day a week at our company premises in Stoke-on-Trent or Glasgow.
Davies is seeking Claims Handlers to join our growing Casualty team. This role offers an engaging environment where you will provide first-class proactive claims handling services to major clients.
Key Responsibilities
* Liaison: Communicate effectively with insurers, policyholders, and brokers.
* Investigation: Manage allocated claims, either from your desk or by referring them to a field adjuster for on-site investigation when necessary.
* Evidence Gathering: Collect all relevant evidence and documentation.
* Resolution: Determine appropriate actions to resolve each case.
* Reporting: Prepare detailed reports advising on policy indemnity, legal liability, quantum, and tactics as needed.
* Negotiation: Negotiate settlements within your authority limits.
* Professional Correspondence: Maintain proactive communication with all involved parties.
* Adherence to Procedures: Handle cases according to documented procedures and client requirements.
* Reserve Management: Regularly review and maintain appropriate reserves.
* Continuous Learning: Keep updated on technical changes relevant to your role, including participating in company training programs.
Skills, Knowledge & Expertise
Essential:
* Experience managing Claims from start to finish.
* Experience investigating Liability Claims.
* Knowledge of valuing injury claims.
* Understanding of Civil Procedure Rules and the Claims Portal.
* Commitment to delivering excellent customer service.
* Team player with collaborative skills.
* Ability to manage personal caseloads.
* Adaptability and versatility.
Desirable:
* Experience managing Noise Induced Hearing Loss claims.
* Knowledge of reserving strategies.
* Strong communication skills across various levels.
This role is ideal for individuals eager to apply their claims handling expertise and grow within a forward-thinking company. If you possess the essential skills and seek a challenging yet rewarding career, Davies welcomes your application.
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