Branch Business Manager Job Description – Belfast
Job Title: Branch Business Manager – Belfast
Reports to: Regional Manager – UK
Main Job Purpose
The role of the Branch Business Manager is to effectively manage branch resources with full responsibility for controlling and developing all activities of the branch and its' operational areas. You will be self-motivated, tenacious and able to work with high degree of independence with strong analytical and problem solving skills with ability to analyse data and present conclusions concisely. You will also have excellent project management and organizational experience which has given you high attention to detail with logical thought process.
You will also ensure that the contractual obligations to customers are achieved cost effectively and that the company's security procedures are applied throughout the branch to continually review and improve branch profitability and security. Maintaining company policy, adopting best practices, exercise sound judgement in the pursuit of the achievement of the goals of the organisation, and understanding the role which Management plays within a successful business unit.
You will be expected to be results driven and to live the values of the organisation taking full control of the branches' P&L and optimisation. You will lead, manage and be responsible for a team including Managers, Supervisors, Team Leaders, Cash/Coin Processors, Secure Area Operators, Drivers and Branch Administration. You hold a demanding role within a pressurised and fast paced environment.
Role Responsibilities/Key Tasks
You will be responsible for:
* Managing the relationship between actual results, budgets and forecasts, delegating accountability where appropriate.
* Initiate cost savings and controls.
* Overall responsibility for balances in your branch (integrity, balancing and reconciliation of those monies) and the management of cash on behalf of financial institutions.
* Meeting your own and branch set and agreed targets and objectives.
* Overseeing, measuring, and monitoring loading/unloading of CIT/ATM vehicles.
* The efficient running of the branch and effective use/management of various company equipment and machinery.
* Manage the effective and efficient usage of company vehicles, ensuring that all vehicles and other equipment are well maintained, accounted for, and utilised correctly to optimise the lifespan of the asset with costs.
* Overseeing management control of route planning and trip sheets daily, ensuring effectiveness of logistics planning and rotas.
* Liaison with internal and external customers.
* Oversight and management of customer invoicing, ensuring that terminations are processed, new customers added correctly, and changes in billing reflected.
* Monitoring service standards and ensuring a high standard of service is always provided by the team ensuring compliance with company standards.
* Provision of timely and accurate reports.
* Developing and motivating the Operational team through continuous improvement and appropriate KPI agreement, ensuring your branch has sufficient staff to complete functions and that they perform at their best.
* Accurate and consistent audit trails in the branch whereby all monies are fully accounted for and tracked, without failure.
* The processing of cash/coin into and out of the branch daily.
* Optimising resources and continuously reviewing your operations within the branch to improve profitability, Customer Service and managing change where necessary.
* Driving a lean culture throughout the branch.
Quality
You Will Be Responsible For
* Maintaining branch accreditation, ensuring all legislative requirements are adhered to and company procedures and standards (including Health & Safety, security, personnel, finance and transport) are maintained, and effectively communicated
* Provision of and compliance with strict security guidelines and timescales to maximise the efficiency of the cash cycle
* Overseeing the running of branch ensuring the control, performance monitoring, and allocation of work, ensuring efficient prioritising of the workload to each relevant area
* Encouraging and leading the team to contribute ideas, motivating them to deliver results and achieve targets
* Ensuring training and development is provided and monitor for effectiveness and coach management of your team where appropriate and conduct regular performance reviews
* Hold regular management/team meetings and communicate to all branch staff through staff briefings
* Maintaining effective communication with customers served by the branch to attain the customer base and enhance service standards, and
* Maintain all customer SLAs and address deficiencies
* Identify new business opportunities in the branches sphere of operations
* To maximise profit, meet and exceed service levels, to ensure the potential growth of all services
* Dealing with employee relations matters including disciplinary and grievance and appeals etc. in line with company policy. Ensuring appropriate consultation with HR, staff representatives and the union, as and when required
* Maintenance and control of branch assets through the use of registers, stock control, regular audits and spot checks. i.e. phones and building assets etc.
* Share and implement best practice with other branches within the Company.
* Ensure all vehicles are correctly branded and maintained to improve Company image and market share.
* Oversight and management of employee's wearing the correct uniform, their behaviour in public, driving standards etc, to maintain positive public image
* Adhere to all Company brand guidelines for signage, stock, customer products and communication.
Security and Risk
Adhere to all Company standards on risk and security mitigation and control on the following areas:
* Maximum vehicle loads and values
* Branch security
* Mobiles
* Health and safety and fire drills
* Systems
* Attacks/emergencies
Transport
Ensure that all relevant transport legislative requirements are adhered to and that Company procedures and standards are maintained. Vision FTA – The tachograph analysis software allows you to ensure that all vehicle and drivers data is downloaded as per company policy and under our Goods Vehicles Operator licence undertakings. Vision provides management with immediate access to any infringements, either driver or vehicle, for you to effectively manage this important area of compliance.
IT Systems, Integration and Operation
Ensure you make full and effective use of management information reports available from the company systems. Responsible for the continuous accuracy and integrity of the information entered on the company systems.
You will be expected to utilise and are responsible (at your branch) for:
TMS
Ensuring all employee data from your branch is accurate and fully up to date, this includes (but is not limited to) absence, personal details, holiday, payroll and working time. As this information is critical for other areas within the business, data must be updated when needed daily, and ensure it is fully reflective of your branch. New starters and leavers must be added or removed (as appropriate) and the headcount for your branch is always kept up to date. This data, with clock in and out information is used to ensure that payroll is accurate for all staff to ensure pay discrepancies are kept to an absolute minimum.
Vehicle Tracking
You must have a full understanding of the vehicle tracking system and pro-actively use the system and ensure your team use it. As the fleet has grown dramatically over the past few years, it is essential we have a system to record and manage our vehicles to remain roadworthy, legal, and compliant.
Masternaut
You shall be required to fully utilise the live data from this system to assist you to reduce costs, risk and manage the performance of your fleet and drivers. This is a vital tool and you must ensure you and your team are fully familiar with this system and use it daily to analyse and implement positive outcomes.
Trans Track 'TT'
It Is The Responsibility Of The Branch Manager To Manage The TT System Within Their Branch Which Includes Daily Sign Off That The Following Tasks Have Been Completed
Ensuring Account Billing
Supervisors must complete the TT checklist evert night and send it to you.
Outbound Orders
All next day orders for cash and coin have status completed or cancelled. All outbound orders in .net must go to completed.
Inboard Day Closure
Cash and coin must be confirmed at the end of each night.
Visitor Monitor
All orders for current day have status completed or cancelled.
Order Monitor
All orders for the next day have status planned or cancelled.
Missed Services
Audited daily including action taken to avoid a repeat.
In Addition
* All orders in CS order monitor must be planned or cancelled that are going out next day. All orders in .net visit monitor must go to completed / cancelled.
* Inbound day closure must be closed each night.
If any of these cannot be correctly processed, full details of the incident must be sent to IT Support. Automated billing cannot be accurate without these processes being followed. You will be required to liaise with external providers as and when required for completion of company business e.g. payroll, financial institutions, auditors, suppliers, consultants etc.
Further details are shown separately for each of these systems and further full training can be provided if requested.
You must always act in the best interests of the company, customers and staff.
As part of your role you will be required to be a named key holder for alarm activations on your branch.
You shall be fully assisted within your role by the company support functions – HR, Transport, IT, Finance, Cash Team, Sales, Marketing, Risk & Compliance and Business Support.
Any other reasonable task detailed and requested by your immediate superior.