Martin Brower is a global supply chain leader that provides smart, sustainable solutions for customers across 18 countries. We are dedicated to creating an outstanding work environment for our team of 12,500 employees, who combine our expertise with the latest technologies to deliver unmatched value for our customers. 1 x Warehouse Shift Manager - Full Time, Permanent Location; Basingstoke Shift Pattern: 7 days in 14 - 36.75 hours This is an onsite role at our Basingstoke DC, RG21 6XP Job Summary To plan and manage a team of operatives, to achieve daily workload, to pre-determined productivity and service level targets, with total compliance to all legislation appertaining to Health & Safety, Employment Law, EU and company hygiene standards. Major duties & responsibilities: Manage the warehouse shift teams Manage and motivate the team to achieve daily output objectives and deliver shift KPIs Manage own and plan adjacent shift so that units per man hour (UPMH) meet or exceed the agreed McDonald’s budgeted levels Establish clear and documented handover from previous shift. Clearly understand issues and achievements from previous shift, with productivity/accuracy/issues documented Walk the warehouse with Assistant Operations Shift Manager going off shift, ensuring that hygiene and tidiness are to AIB standards Ensure that all staff are trained and competent to carry out tasks assigned to them ensuring a multi-skilled workforce and use the training matrix as the tool to ensure all training is completed in the time allowed. All documentation is must be signed/dated and filled accordingly. Ensure all probation reviews/assessments/appraisals are carried out with team as required Proactively seek solutions to operational problems, suggesting and implementing change where necessary Deputise for Assistant Operations Managers when required. Employee Resource Ensure that there is sufficient employee resource both in quality and quantity terms to meet shift KPIs Plan, manage and control labour usage to achieve budget productivity levels and financial spend Identification and implementation of pertinent, immediate improvement plans to increase utilisation, improve productivity measures and methods Plan and monitor individual break times, in conjunction with planned departure and arrivals of product Shift preparation planning for adjacent shift, tomorrows shift, and next weeks shift, with due cognisance to forecast/actual volumes, holidays and any long term sick Any reasonable request as directed by Operations and/or General Manager Communication To ensure daily briefings to team on daily requirements and to regularly update the team on logistics performance issues Meet and greet shift. Record attendance, brief as per MBUK briefing template Hold daily briefings – providing a format for an open 2 way form of communication between staff and shift management Complete Daily Shift Management Reports for review with Assistant Operations Managers Implement robust feedback process to relevant internal customers, i.e. customer services, field managers etc. Employment Practices Awareness of and compliance with all company policies and legislation Management of staff to be compliant with the MBUK values Absence management procedures i.e. carry out RTW interviews prior to the individual resuming work, escalating as required Arrange and complete all disciplinary/grievance issues Ensure compliance with the Working Time Directive Health and Safety procedures Working closely with the Health & Safety Team, ensuring compliance with Health & Safety legislation:- Ensure full Health and Safety KPI’s are met. Constantly enforce MBUK clean as you go/QIP/AIB policies. Customer Service Ensure Customer Service requirements are met in full Total ownership of accuracy and timely completion of all operational data, while supply relevant evidence of data source, i.e. can be audited. Full KPI’s are met in particular the agreed credit target with McDonald’s Profile Innovative approach, forward thinking, able to think ‘outside the box’ and generate new opportunities for improvement A team player and team builder Strong attention to detail The ability to make good judgments and quick decisions Technical competencies Previous management experience in a similar FMCG operation Previous experience of MS computer packages to intermediate level Good performance management skills Previous experience with conducting interviews Experience of managing within a union environment - Desirable Formal management skills, experience of employment law, and HR processes - Desirable