Operations Coordinator (Customer Service)
Join us to apply for the Operations Coordinator (Customer Service) role at CitySprint.
Position Details
Location: Cardiff | Type: Permanent | Salary: £25,771
Shifts: Monday to Friday, 08:00 am to 5:00 pm | Hours: 40 Hours
Benefits and Perks
* Holiday allowance increasing with service years
* Additional day off for your birthday
* Death in Service allowance
* Enhanced Maternity and Paternity leave
* Complimentary annual leave for family milestones
* Health and wellness programs
* Discounts and rewards through 'Medicash Perks at Work'
* Ride to work scheme
* Interest-free season ticket loans (after one year of service)
Company Overview
CitySprint aims to be the UK's leading courier services provider, focusing on innovation and customer satisfaction. We value our team and are committed to growth and excellence.
Role Summary
We are seeking a proactive Operations Coordinator to support our Service Centre in Cardiff. The ideal candidate will coordinate team activities, ensure efficient operations, and deliver excellent customer service.
Main Responsibilities
* Answer calls professionally and manage communications effectively
* Coordinate with operations and import departments to meet SLA transit times
* Provide updates to customers on exceptions or issues
* Manage PODs and report discrepancies
* Provide quotes to customers upon request
* Monitor Service Centre emails and liaise with suppliers to ensure high-quality service
Candidate Profile
* Experience in dispatching or vehicle allocation
* Respectful and professional in all interactions
* Prompt and effective in responding to customer and supplier needs
* Proactive in suggesting service improvements
* Excellent listening skills and empathy
* Self-motivated with minimal supervision
Note: The successful candidate will undergo a DBS check as part of the recruitment process.
Additional Details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Management and Manufacturing
* Industries: Transportation, Logistics, Supply Chain, Storage
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