Posted: 19 July
The role
Contract Type
:
PermanentSalary Package: £,plus large company benefits, a broad flexible benefits scheme, and paid-for volunteering days a year
Hours:
Tuesday - Saturday am - Interview Process:
-stage processWhy SCC?
An inclusive workplaceExcellent package: solid basic and company benefitsHybrid working & core hours in line with role requirementsCareer development and life-long learning opportunitiesOpportunity to join Europe's largest privately-owned IT CompanyRole purpose: To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers.
Key responsibilities:Will be required to conduct activities for diagnostics, repair and replace PC’s, Laptops, Printers, and retail equipment with associated peripherals. This may also include basic Servers & relevant network activities in line with business requirements.Complete customer rebuilds and configuration to deskAssist other engineers in the delivery of service to our customers.Cover site roles where required due to planned or un-planned absenceAchieve the dynamic KPI targets set for your roleCommunicate with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details real time and gain full understanding of the customer’s SLA requirements.Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way of accurate and quality updates. This will also include the completion of any part movements and RMA generation.Assist other engineers to carry out IMAC projectsEmbrace and train on any new technologies and maintain the skills and knowledge required to perform the role to the required standard. Will also be expected to work towards a basic knowledge of servers and basic networking equipment.Carry out any other reasonable request from your line managementParticipate in / coverage via a rota system (where contractually identified)Work a certain amount of overtime when required to do soPractice ‘Quick Win’ processesBe compliant with management system policies, company policies & guidelines and take responsibility for health & safety in the workplaceWill maintain company assets to keep them in good working order and good general conditionBe familiar with customer policies and processes where applicable Skills and experience:Must always be professional and presentable.Must have a full UK driving licenceMust have excellent customer facing skills.Must be able to obtain the Government and/or Police Security levels required in order to meet the operational requirements of the role (no caveats) and as per the requirements stipulated in relevant customer contractsWill be required to be self-motivated with good organisational skills and can work unsupervisedMust possess or can obtain relevant technical certificationsMust possess at least the CompTIA A+ qualification or have the equivalent knowledge / experienceMust possess the ability to work at height and undertake varied manual handling activitiesWill display positive behaviours which support team productivity About You
