Counter Lead is responsible for supporting their Brand in driving sales turnover and market share through consistently remaining consumer focused.
Key Responsibilities
* Reflect a credible and professional Brand image to all internal and external consumers at all times.
* Maximise sales through selling, providing excellent service and retail standards.
* Contribute to efficiencies through adhering to store/Brand/Company procedures and guidelines.
* Understand daily/weekly targets.
* Ensure personal awareness of all additional sales avenues i.e. eventing, Omni and digital channels, etc.
* Keep up to date with competitor activities and missed opportunities.
* Effectively use social media, leveraging opportunities to drive the business, protect and enhance the Brand image.
* Deliver the Brand Strategy, ensuring the delivery of an effective local plan.
* Plan and implement local marketing & events initiatives, aligned to Retailer activity.
* Deliver excellence in execution of service by ensuring measures are in place to continually and visibly improve service levels, creating a zero consumer complaints mindset and a surprise and delight culture.
* Be an Ambassador for the Brand – lead the way to ensure Brand values are represented and bought to life.
* Ensure all refunds and complaints are managed in line with Company guidelines and to a mutually satisfactory conclusion, informing/consulting with the Area Manager where appropriate.
* Use digital tools to ensure knowledge is kept up to date.
* Deliver a consumer recruitment and retention strategy to grow a loyal consumer base.
* Develop up to date knowledge of product in order to ensure we deliver an industry leading experience and the product meets the consumer's needs.
* Plan to ensure the delivery of excellent standards at all times (product, housekeeping, displays, messaging, pricing).
* Review retail standards on a daily basis ensuring they are maintained to the required standard.
* Ensure deliveries, stock movements and associated administration are completed within agreed Company timeframes.
* Ensure that all auditable processes and administration are actioned to Company guidelines and take corrective action in highlighted areas of risk.
* Ensure all information requests are fulfilled accurately, within deadlines set.
* Minimise stock loss by ensuring all Company Security Policies and Procedures are implemented correctly and followed.
* Create and maintain a safe working environment for consumers ensuring that Company and Retailer Policies and Procedures are adhered to.
* Ensure all health & safety responsibilities and all areas of operational activity achieve a minimum overall grading of 'Acceptable' during audits.
Commerciality
* Manage daily replenishment, taking appropriate action where necessary.
* Maximise sales performance by utilising all commercial reports before making commercial decisions.
* Plan and deliver the visual merchandising layout, ensuring it is completed to guidelines and within agreed timescales.
* Identify stock package issues, and take corrective action, informing the Area Manager when out of direct control.
* Effectively manage all promotions and discounts ensuring they are actioned in line with Company guidelines.
* Identify trends and make suggestions to enhance product performance.
Qualifications
* Experience in a fast‑paced retail and/or consumer facing environment.
* Ability to drive‑development.
* Commercial understanding and awareness of industry.
* Effective communication, organisation and prioritisation skills.
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