Join to apply for the IT Support Analyst role at The Crosby & Frey Team of Keller Williams Eugene & Springfield.
Job Overview
At Reconomy Connect, we are changing the way the world thinks about waste by bringing together several of Reconomy's market‑leading brands and specialist services to lead the shift from traditional waste disposal to smart, sustainable resource management.
About the Role
As an IT Support Analyst, you will be a key member of a worldwide Service Delivery team responsible for delivering end‑user requests, resolving incidents, maintaining systems, and implementing projects. Working within an ITIL‑aligned IT Service Management (ITSM) platform, you will support internal customers and colleagues through tickets, phone calls, remote sessions, and in‑person support, and may occasionally attend secondary sites for on‑site support.
The core technologies for this role are Microsoft Cloud (Azure, Entra ID, Intune, Outlook, SharePoint, Teams) and Microsoft on‑premises Server, Windows, Active Directory, DNS, etc. This role offers scope for development and progression within a technology‑focused, industry‑leading company.
Service Delivery Responsibilities
* Resolve assigned incidents within SLA, engaging with third parties and colleagues as required.
* Add commentary and record working time on tickets (incidents, requests, changes) to keep customers and colleagues informed.
* Participate in resolver groups to develop your own knowledge and experience.
* Contribute to the knowledge base by adding undocumented fixes and processes.
* Provide friendly and understanding support to end‑users, delivering a positive experience.
* Assist IT Helpdesk Analysts with triaging incidents and requests to ensure adequate information is present.
* Manage your own workload independently.
Technology SME Responsibilities
* Grow your knowledge of technology stacks and become a subject‑matter expert.
* Undertake advanced system administration tasks, including complex troubleshooting of interdependent systems.
* Share knowledge with colleagues and support the team.
* Support the operation and re‑platforming of legacy applications.
Infrastructure Responsibilities
* Set up and relocate end‑user equipment on site.
* Configure and troubleshoot meeting room and office equipment.
* Support end‑user business‑owned mobile devices, peripherals, and printers (small and MFP).
Benefits
* Financial perks: Pension scheme, length‑of‑service rewards, referral bonuses.
* Exclusive discounts: MyPerks platform, Cycle‑to‑Work scheme, gym membership discounts, skip hire discounts.
* Health & wellbeing: Flu jabs, eye‑care vouchers, Employee Assistance Programme.
* Mental health support: Confidential counselling, MyPerks Wellbeing Centre, trained Mental Health First Aiders.
* Family‑friendly benefits: Enhanced maternity/paternity leave, birthday off, holiday trading scheme.
* Community engagement: Volunteer days, collaboration with local charities.
* Generous holiday: Start with 23 days, rising to 25 after 2 years, with buy/sell options.
* Employee voice: Regular My Voice surveys and follow‑up check‑ins to drive meaningful change.
Job Details
Seniority level: Entry level | Employment type: Full‑time | Job function: Information Technology | Industry: IT System Training and Support
#J-18808-Ljbffr