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Assistant facilities manager

Permanent
ISS
Assistant facilities manager
Posted: 17 June
The role

Job Description

We are looking for a proactive, customer-focused individual to ensure a consistent workplace experience, deliver workplace changes, and act as a key point of contact for stakeholders.

You will deputise for the Facilities Manager, oversee service delivery, and help create a seamless, positive experience for all employees, guests, and clients in line with ISS values.

Key Responsibilities

  • Support the Facilities Manager and deputise as required
  • Own and manage FM soft service delivery across the site
  • Manage a team of 4 cleaners and 3 security guards (24-hour coverage)
  • Plan and coordinate moves and changes, including stakeholder engagement
  • Conduct audits and inspections to ensure service standards are maintained
  • Manage on-site contractors and oversee vending services
  • Process payroll for site-based teams
  • Implement workplace initiatives (e.g. touchpoints, team boards) and drive continuous improvements
  • Make recommendations to enhance service delivery and workplace experience
  • Promote a calm, confident, and proactive approach to all customer interactions
  • Professional and Personal Competencies/Qualifications

  • Strong customer and client focus, with experience in a customer-facing Facilities Management environment
  • Team player with experience working within a contract, project, or facilities management team
  • Exceptional written and verbal communication skills, with the ability to influence and deliver clear messages
  • Ability to build relationships and identify mutually agreeable solutions
  • Flexible approach, with willingness to work out of hours to support service delivery where required
  • The Company

    ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

    Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

    We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,

    #aplacetobeyou,

    #facilitiesmanagement


    ISS is proud to be a diverse and inclusive employer.

    ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

    We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

    We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

    Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

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