Company Overview
This is an established and growing IT and Telecoms service provider delivering comprehensive technology solutions to businesses across the South of England. With a strong reputation built over three decades, the company serves a diverse client base by providing tailored support, installation, and managed services. Their focus is on delivering high-quality products and outstanding customer service, and they are now seeking talented professionals to join their close-knit and dynamic team.
Role Overview
This hybrid role involves both on-site fault resolution and project-based implementation work. It offers great variety, working across different clients, technologies, and scopes of work. Field Engineers are expected to lead projects, from pre-sales technical input to final implementation and handoff.
The ideal candidate will be a proactive, skilled engineer with a 'can do attitude, capable of delivering well-planned, professional installations and support services across a wide range of technologies.
The client will be interested in a Support Engineer who is would be interested in moving into a more hands on role.
Key Responsibilities
* Deliver efficient and high-quality on-site service and support
* Install IT and telecoms solutions
* Onboard clients into managed support services
* Provide remote and on-site technical support
* Plan and manage installation projects
* Identify and drive new sales opportunities from technical operations
Essential Skills & Qualifications
* Advanced configuration of routers, switches, and firewalls
* Installation and support of IT hardware and services
* Experience with virtual environments and disaster recovery
* Familiarity with Microsoft Azure and virtualised cloud environments
* Wi-Fi installation and configuration (Ruckus & Ubiquiti/Unifi preferred)
* Design and deployment of cloud telephony solutions
* Understanding of SIP and broadband technologies
* Installation of LAN infrastructure (including testing and design)
* Experience using CRM/ticketing systems
* Full UK driving license
* Strong written and verbal communication skills
* Professional, organised, and reliable work ethic
* Ability to build rapport with clients, colleagues, and suppliers
Preferred Qualifications
Do not need experience with all of the above
* Microsoft cloud certifications/experience
* Windows Server 2012-2022 experience/certification
* Experience with Microsoft Defender or equivalent security solutions
* Networking certifications (CCNA, FortiGate, Netgear)
* Experience with VMWare and Hyper-V
* Router configuration (Draytek preferred)
* Firewall configuration (FortiGate preferred)
* Experience with anti-virus/anti-spam deployment including DNS changes
* VOIP telephony experience
* Project management experience or certification
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