Job Description
Job Title:Compliance Manager
Location: Office-based (Amersham) with occasional UK travel
Salary:£30,000-£32,500
Contract Type: Full-time, permanent
Start Date: ASAP
About YFR
YFR (Your Fundraisers) is one of the UKs leading face-to-face fundraising agencies. Weve raised over £100 million for some of the nations most impactful charities and pride ourselves on delivering quality, integrity, and results. With over 15 years of experience, our work empowers change one conversation at a time.
The Role
Were seeking a driven, detail-oriented Quality and Compliance Officer to join our Amersham-based team.
This is a primarily desk-based role, working from our Amersham office five days a week, with occasional travel (typically once per week) across England to observe field teams and support performance.
As a key part of our operations team, youll be responsible for ensuring the quality and compliance of fundraising activity across our network. Youll monitor performance using internal tools, respond to mystery shop reports, liaise with partner offices and charity clients, and deliver follow-up training where needed. You will also be responsible for producing visually engaging KPI reports and leading weekly meetings to drive standards and continuous improvement.
Key Responsibilities
* Monitor the quality and compliance of field fundraising activity using internal systems, CRM data, and mystery shop results.
* Prepare and deliver weekly performance summaries, turning raw data into visually engaging, accessible insights.
* Host and lead weekly meetings to communicate compliance trends and drive improvements across teams.
* Liaise withfundraising offices to ensure timely responses and actions following any breaches or concerns.
* Communicate professionally with charity clients, keeping them informed on relevant compliance or quality issues.
* Conduct field visits (typically once per week) to observe fundraising standards, coach fundraisers, and gather insights.
* Deliver targeted refresher training and one-to-one coaching where quality or compliance concerns arise.
* Maintain up-to-date compliance records and logs, identifying repeat trends or high-risk behaviour.
* Ensure all fundraising activity is aligned with the Fundraising Regulators Code of Practice, GDPR, and campaign-specific expectations.
The Successful Candidate Will:
* Have experience in a similar compliance or training role, ideally within fundraising, sales, or field-based environments.
* Have at least 2 years experience in face-to-face fundraising (preferred but not essential).
* Be familiar with or able to quickly learn the Fundraising Regulator's rulebooks and Code of Practice.
* Be ethical, dependable and consistent, with a clear commitment to quality assurance and regulatory compliance.
* Be an effective communicator, confident in giving feedback and building trust with a range of stakeholders.
* Have strong analytical skills and the ability to present data in a clear, concise, and engaging way.
* Be organised, adaptable, and able to manage priorities and deadlines under pressure.
* Be highly proficient in Microsoft Office, particularly Excel, PowerPoint, and Outlook.
* Ideally hold a valid UK driving licence and have access to a vehicle (for regular travel across the UK).
What We Offer
* A pivotal role supporting ethical, high-quality fundraising.
* A structured, office-based working environment with consistent hours and team support.
* Competitive salary with fully reimbursed travel expenses for all site visits.
* Opportunities for professional development in compliance, data reporting, and training.
* A meaningful career working with trusted charity partners to deliver real impact.
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