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Casual Family Support Worker - HMP Belmarsh
We are recruiting casual Family Support Workers based at HMP Belmarsh. You will be part of the Pact Family team, working between the Visitor Centre and Visits Hall. Your role will involve providing support, advice, and guidance to visiting families, supporting the Cafe Service (a Social Enterprise), and organizing play activities for children. This position is suitable for individuals willing to work across multiple disciplines.
You will be responsible for maintaining high standards of customer service, ensuring staff, volunteers, and prisoners treat all visitors with respect. You will provide a welcoming and friendly service that aligns with the rest of the Pact family services.
Please note: This role is open to our current casual staff across all London and SE Prisons who wish to inquire about additional hours at Belmarsh in conjunction with their current role.
About you:
To succeed in this role, you should have demonstrable experience and understanding of customer service. Excellent organizational skills and the ability to manage a demanding workload are essential. A good understanding of safeguarding, confidentiality, and data protection is required. Knowledge and experience in promoting diversity and making services accessible to all are important. You should have strong communication skills, both written and verbal, capable of effectively engaging with prisoners, their families, prison staff, other agencies, and colleagues.
What Pact offers:
Pact provides a wide range of employee benefits, including free confidential advice and counseling, cycle to work scheme, life assurance, eye care vouchers, generous annual leave, and more. You will have opportunities for internal training to develop your skills as a support worker, undergo a thorough induction, and be supported by a friendly and enthusiastic team.
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