Customer Service Representative (Packaging Industry)
📍 Location: Derby
💼 Full Time | Permanent
💰 Salary: DOE
🕒 Start Date: ASAP
Are you a customer focused professional looking to join a fast paced, forward thinking company in the packaging industry?
We're working with a well established and growing packaging manufacturer that prides itself on quality, innovation, and service. They're now looking to appoint a proactive, organised, and relationship driven Customer Service Representative (CSR) to join their internal commercial team.
This is a fantastic opportunity to step into a dynamic, cross functional role where you'll work closely with customers, sales, planning, and production to ensure a seamless end to end service experience.
👇 What You'll Be Doing
As a Customer Service Representative, you'll be the first point of contact for a portfolio of customers, supporting them through the full order lifecycle from enquiry to delivery.
Your responsibilities will include:
Building strong, long term relationships with customers and providing excellent day to day service
* Entering and processing all sales orders within 24 hours of receipt
* Managing enquiries, resolving issues within 24 to 48 hours, and keeping customers informed
* Coordinating with production, planning, and purchasing to ensure materials and schedules align with order requirements
* Supporting the external sales team with product trials, order tracking, and admin
* Monitoring customer forecasts and usage to help purchasing manage raw material supply
* Raising job packs 5 days in advance and ensuring they're accurate and complete
* Handling customer complaints promptly, escalating to the appropriate teams when necessary
* Managing redundant designs and working with internal teams and customers for review or disposal
* Ensuring compliance with all safety, quality, and regulatory procedures including BRC and FSC✅ What We're Looking For
Proven experience in customer service, account coordination, or internal sales
* Previous experience in a manufacturing, production or packaging environment is a plus
* Excellent communication, organisational, and time management skills
* Detail oriented with a proactive, solution focused approach
* Comfortable using internal systems and working cross functionally with various departments
* A genuine team player with a strong customer first mindset💼 Working Hours and Benefits
🕒 Working Hours
* Monday to Thursday 08:30 to 17:30
* Friday 08:30 to 15:00
* 30 minute unpaid lunch break
🎁 Benefits
* 22 days holiday per year (plus bank holidays)
* Long service holiday awards
* After 2 full years 2 extra days
* After 3 full years 1 extra day
* After 5 full years 1 extra day
* Company Pension Scheme
* Free On Site Parking
* Friendly, collaborative working environment
* Opportunities for progression and internal development
🚀 Ready to Make Your Next Move?
If you're looking for a role where you can make a real impact, work with a supportive team, and grow within a stable, industry leading company, this could be the perfect opportunity for you.
📩 Apply now with your CV, or get in touch to find out more