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Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise, Paragon, Altera TouchWorks, Altera Opal, STAR, HealthQuest and dbMotion solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.
Senior Implementation Consultant
Altera Digital Health UK
About Us
Altera Digital Health is a cutting-edge digital health company on a mission to transform the healthcare landscape. We have an exciting opportunity for an experienced Implementation consultant to join our growing UK. If you have a proven track record in implementing clinical software within the healthcare domain, we'd love to hear from you!
Job Responsibilities
* Perform all project workplan tasks for assigned role in accordance with contracted project scope.
* Perform system configuration tasks and provide system configuration consultation to clients.
* Provide workflow consultation and guidance in line with Altera recommendations to clients.
* Identify and resolve, and/or appropriately escalate, system and workflow issues that arise throughout an implementation project.
* Provides activation support.
* Meet or exceed utilization targets set by the organization.
* Set appropriate expectations with clients and managing them throughout the project life cycle.
* Execute all tasks related to a contracted project role, within a specific domain, functional or specialty area independently.
* Provide feedback to appropriate internal organizational groups on software and methodology improvements.
* Facilitate process of defining expectations by asking key questions that help clients to discover their needs.
* Build trust by communicating effectively with clients about issues and concerns; Develop and present recommendations that address key client objectives.
Role Requirements
* Experience with implementing EPR systems, ideally sunrise.
* NHS experience is essential for this role.
* Skilled in Excel and documentation writing.
* Highly organized with the ability to adapt when required.
* Experience of product go-lives is advantageous.
Working Arrangements
* Standard work week or as defined by assignment requirements
* Primarily works on client sites or remotely
* May require after-hours, on-call support and/or holidays
* On-call and after hours work during peak times including end of month/quarter/year; during this time PTO is limited to meet business needs
Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by local law.
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