You will be part of the team that provides a remarkable service to our customers, and your key objective will be to establish and sustain strong relationships. Identify upsell opportunities and maximise customer retention, through office-based support. You will be responsible for managing all aspects of the customer experience for a base of circa250 business customers.
Key Tasks
* Build strong relationship with key contacts of all customers within allocated customer base.
* Recognise and maximise upon upsell opportunities, working to ensure every customer utilises all SCG services and products.
* Maintain excellent customer retention, never losing a customer without ensuring every avenue has been taken to avoid churn.
* Effectively manage all incoming communication from customers and respond within timely manner.
* Proactively manage base to ensure customers’ expectations are exceeded
Skills & Experience
* Customer service, Account management or Sales experience.
* Excellent verbal and written communication skills.
* A proactive, positive (win-win) attitude.
* Ability to recognise and pursue a sales opportunity
* Office 365 knowledge expertise
* Ability to forge lasting relationships with customers and partners.
* Good time management skills and ability to prioritise workload.
Additional Benefits
* 21 Days’ holiday rising to 25 after 5 years of service
* Birthday off
* Employee mobile package
We Offer
* A competitive salary and bonus structure
* Full training
* A busy and fun working environment
SCG is proud to be an equal opportunities employer.
We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010.
* We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.
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