We’d love to hear from you if you’re: experienced in devising and running activities to inspire and engage people skilled at communicating, and building good working relationships with people in your team and beyond aware of ways to interpret precious collections of art and objects to a wide variety of people well-organised, and able to work at pace and keep to time confident that you can deal with all kinds of people in all kinds of situations flexible, yet with a focus on always giving high standards of customer service used to working with and supervising volunteers Senior Visitor Experience Officer / Uwch Swyddog Profiad YmwelwyrTredegar House is a vibrant site, located on the edge of Newport, part of the South East Wales portfolio. With 100,000 visitors each year to the House and formal gardens, and 500,000 into the parkland, we're busy throughout the year with a strong and varied programme. We're a team that is really excited about the next few years; as our numbers continue to increase and we seek to build our offer and engage with the public in new ways. Across the site, from Gardeners to House Hosts, our passion is obvious. Tredegar House has always been a colourful place, and it's the stories that make the place come to life. For more than 500 years it was home to the Morgan family, whose lives impacted on the population of south-east Wales socially, economically and politically. In 1951 it became a school, and in the 1970s it became a Historic House Museum, before coming into National Trust Management in 2012. As a key member of the Visitor Experience team, you'll be focused on achieving the highest standards of presentation and service, helping everything run smoothly during projects, events, active conservation work, and busy school holidays throughout the year. You will be making things happen, devising and running events and activities, and creating interpretive displays and other ways of bringing the place and its stories to life for everyone who comes here. You'll be encouraged to think big and think long term.Sometimes you may need to get stuck in and help wherever you’re needed to keep the whole place running smoothly. You’ll have plenty of opportunities to talk to visitors, introducing them to all that makes Tredegar House so special. You will also be managing and supervising others, including volunteers.You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.• Substantial pension scheme of up to 10% basic salary• Free entry to National Trust places for you, a guest and your children (under 18)• Rental deposit loan scheme• Season ticket loan• EV car lease scheme (for roles that meet the salary criteria)• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.• Flexible working whenever possible• Employee assistance programme• Free parking at most Trust places Click here to find out more about the benefits we offer to support you. Closing Date: 28th June 2026 To apply for this vacancy simply click the 'apply' button in the top right hand side of the page.If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at recruitmentenquiries@nationaltrust.org.ukIf you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at adjustments@nationaltrustjobs.org.uk and we'll support you as best as we can. For examples of how, please see our supporting you page.Equal Opportunities Statement The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here. Safeguarding Statement The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early. 176127IRC176127NewportPermanent f/t (37.5 hrs pw)Ends: Jun 28th We’re looking for someone who loves to inspire and delight by providing top-quality experiences for visitors to join us as a Senior Visitor Experience Officer at Tredegar House. This role supports the Visitor Experience Manager in making sure everything runs smoothly in what is a complex and lively visitor business.Salary: £27,612 per annum Contract Duration: Permanent Working Pattern: 37.5 hours per week. You'll carry out duty management as needed, and will work weekends on a rota basis. Interview Date: Monday 6th July Mae cyfieithiad Cymraeg yr hysbyseb hon ar gael yn yr atodiadau.Tredegar House, NULL, Newport, NP10 8YWCompliance.Eligibility to Work in the UK27,612 pa