The Opportunity
We are recruiting for a fast-paced Customer Service Representative with superb communication skills to support our medical devices customer service team in our lovely Solihull office.
What You’ll Do
1. Receive & process all hospital orders within daily deadlines including invoice management
2. Handle customer complaints
3. Internal stakeholder management
4. Follow up on pricing discrepancies
5. Issuance of required credit notes for returns and complaints within the official procedural deadlines
6. Liaise with approved logistic partners
7. Actively participate in any required product tracking research when required
8. PER (Product Event Reporting) processing and follow up in collaboration with Territory Managers
9. Manage busy queries & orders mailbox
What You'll Need:
10. Excellent written and verbal communication skills
11. Prior experience in a customer service/sales advisor role would be ideal, but we are open to hearing from enthusiastic candidates without this experience
12. Expertise knowledge of SAP ideal
13. Knowledge of Microsoft Office
14. Team player
15. Customer and service oriented
16. Good organization ability
17. Good communication skills for internal and external contacts
18. Positive reaction to working in a “deadline driven" environment
As you’d expect from a global healthcare company, we offer a fantastic range of benefits to support you and your family including competitive salaries, a superb defined contribution pension scheme, private healthcare, life assurance and a flexible benefits scheme.