About The Role
* Working hours: 35 hours per week (flexible / hybrid working)
* Contract type: Permanent
* Closing date: 30 November 2025
* Interview method: in person
This role is subject to:
* 2 references – where possible, we require 3 years' history
* Qualification – qualified in ITIL Foundation
An exciting opportunity has arisen within the ICT Service Operations area of the ICT Department for an Application Support Analyst. This role is part of the IT Service area and acts as a key member of the team and will ensure high standards of customer service and service delivery.
You will be working in a team delivering support for a wide range of software packages. The Application Support Analyst role will be required to work flexibly and be able to prioritise tasks. You will be required to have good customer service skills and possess technical and analytical skills. The role holder will have good verbal and written communications skills and be able to discuss issues on a technical or non-technical manner. The role also involves overseeing software upgrades.
Key Responsibilities
* Deliver support for various software packages
* Prioritise tasks to resolve issues
* Provide excellent customer service
* Communicate effectively, both verbally and in writing, with technical and non-technical stakeholders
* Oversee software upgrades
About the Candidate
* Qualified to ITIL Foundation.
* Technical ICT skills gained from recent experience in an ICT environment, with an understanding of the processes that underpin a successful IT department.
* Ability to support and learn multiple software platforms, including Arcus, Childview, Cloud solutions, Netloan, Spydus, xpress and manage upgrades via the CAB process.
* Strong communication skills, with the ability to engage with MCC staff, other MCC IT teams, and third-party suppliers in both technical and non-technical terms.
* Able to attend CAB meetings to explain and answer technical questions on upgrades or changes to systems that require outages that affect services.
* Participate in Post Incident Reviews to explain major outages and the resolution process.
* Liaise with ICT services to ensure system development upgrades and administration are appropriately tested by the service area and meet service area needs.
About Us
We’re the local council for one of the UK’s most vibrant and diverse cities.
Working for Manchester isn’t just a job – it’s an opportunity to contribute to a city that leads change and transforms lives. Whether it’s strengthening communities or driving innovation in public services, you’ll play a vital role in creating opportunities and shaping a brighter future for everyone.
Our Manchester is our vision for a fairer, greener, and healthier city – a vision shaped by the people of Manchester. It guides everything we do at the Council and is brought to life through the Our Manchester behaviours:
* We take time to listen and understand
* We work together and trust each other
* We show that we value our differences and treat each other fairly
* We ‘own it’ and we’re not afraid to try new things
* We’re proud and passionate about Manchester
Benefits we offer
* Generous holiday allowance – Enjoy up to 26 days annual leave per year plus bank holidays. Increasing to 31 days after five years of local government service. Want more leave? You can purchase up to two additional weeks.
* A buzzing pension – You’ll be enrolled in the UK’s largest local government pension scheme, with plenty of options to top up your benefits. Includes life cover of three-times your salary as a lump sum.
* Enhanced parental and carers leave – Take advantage of our enhanced family leave options, designed to provide ample time for you to bond with your new born or support your family during critical life events.
* Brilliant perks – Access a range of discounts, from saving on the weekly shop to holidays and days out with MCR+. Plus discounts on phone contracts, cycle to work scheme, free flu jabs and eye tests, and more.
* Learn and grow – We are dedicated to nurturing talent and providing you with the tools to thrive. Take part in a diverse set of learning opportunities, from workshops and training sessions through to apprenticeships and qualifications. All this begins with our comprehensive onboarding process.
* A Good Employment Charter member – We are committed to offering secure, flexible work and embedding fairness into everything we do. We review pay annually, recognise three trade unions, and are constantly working to offer the best possible health and wellbeing support throughout all stages of your working life.
* Up to 3 days volunteering leave – Give back to the community with three days pro‑rate of paid volunteering leave, in addition to existing benefits.
Creating an Inclusive Team at Manchester City Council
At Manchester City Council, we’re dedicated to creating a workplace that truly reflects the diversity of the communities we serve. We actively welcome applications from people of all ages and backgrounds, particularly from Black, Asian, and Minority Ethnic communities, Disabled people and young people.
Support During the Process
* Interview Adjustments – Let us know if you need any adjustments to demonstrate your suitability during the interview.
* Accessible Formats – Our ReciteMe tool can be accessed through the “Accessibility tools” button at the top of our careers page. This tool offers features like text‑to‑speech, translation into multiple languages, and adjustable text size and colour to make our site more accessible for everyone.
Guaranteed Assessment Scheme
We guarantee assessments for applicants who meet the minimum shortlisting requirement for the role and identify with at least one of the criteria below:
* Members of the Armed Forces or veterans
* Current or former care leavers
* Have a disability or long‑term condition
* If you have completed the GM Elevate (Leadership Development) Programme or any MCC positive action programme
If you have completed the GM Elevate (Leadership Development) Programme, please indicate this within the Supporting Statement section of your application.
When You Join Us
We’re a Disability Confident Employer, offering:
* A workplace adjustment hub which provides specialist support, advice and guidance to ensure you have the adjustments needed to thrive at work.
* Disabled Staff Network, Neurodiversity Staff Network and Mental Health Staff Network that provides a safe inclusive space to share experiences and opportunities to influence council practice.
* A strong commitment to ensuring all information adheres to accessibility standards and that our workplaces are accessible and disability‑friendly.
What we will need from you if you’re successful
In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. This is not a role we consider to be eligible for sponsorship under the Skilled Worker route based on Manchester City Council policy. Candidates are therefore encouraged to consider their own right to work options without the requirement for Manchester City Council sponsorship.
Pre‑Employment Checks
If you are successful in securing a position with us, the pre‑employment checks required will depend on the role you’ve applied for. As a guide, these checks may include:
* Proof of Right to Work – you’ll need to provide documentary evidence of your right to work in the UK.
* References – We’ll require references from your current and previous employer(s).
* Proof of Qualifications – evidence of qualifications relevant to the role will be required.
* Disclosure and Barring Service (DBS) Check – A criminal record check may be necessary, depending on the role.
* Proof of Manchester Residency – For some roles, you may need to demonstrate that you reside within the boundaries of Manchester City Council.
* Police Vetting – Some roles may require police vetting to ensure suitability for accessing sensitive law enforcement systems or information.
* Baseline Personnel Security Standard (BPSS) Clearance – BPSS clearance is primarily used for roles that involve access to government data, systems, or assets. It ensures that individuals meet basic security requirements and can be trusted with sensitive information.
* Driving Licence – If the role requires driving, we’ll need evidence of your valid driving licence.
These checks are an important part of our commitment to ensuring the safety and security of our workforce and the community we serve.
Other relevant information
We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we’ll make every effort to source any necessary aids, adaptations or equipment. If, however, any task proves to be unachievable, we will look at redesigning parts of the role.
Additional Information
For more information about the role, please ensure that you read the role profile attached.
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