Join our Team as a Senior Partner Support Advisor!
Location: Brockworth, Gloucestershire
Salary: Competitive
Hours: Monday - Friday 9:00-5:30
About the role:
As a Senior Partner Support Advisor, youll be the go-to expert for our partners, providing exceptional support, resolving complex queries, and ensuring every interaction strengthens our relationships. Reporting to our Partner Support Manager, youll play a key role in keeping operations running smoothly, collaborating across teams, and helping shape best-practice processes that elevate the partner experience. If you enjoy solving problems, sharing knowledge, and delivering service that genuinely makes a difference, this role offers the perfect opportunity to shine.
Key Responsibilities:
1. Answer and respond to partners and end users via telephone or email, ensuring timely and professional communication.
2. Serve as a primary escalation point for partner support issues, ensuring timely and effective resolution.
3. Provide advanced technical and operational support, including troubleshooting complex queries
4. Collaborate with internal teams (Sa...