We're looking for a driven, personable sales professional to join a fast-paced hospitality business with a culture built on teamwork, professionalism, and genuine care for guests and colleagues alike.
This is a varied role combining responding to sales enquiries and relationship building with social media marketing to drive brand awareness and bookings.
Sales Activity
* Proactive business development activities through responding to sales enquiries through the website
* Updating the company's website with available stock.
* Posting sales stock on external partner websites.
* Demonstrating the features and benefits and highlighting what makes the offering unique.
Customer Relationship Management
* Building a presence and become known as a point of contact for sales and upgrades.
* Deal directly with customer enquiries and sales face-to-face, over the telephone, social media and by email.
* Posting in and responding to customer queries in owner's groups on Facebook etc.
* Building and maintaining strong customer relationships for now and the future.
* Confidently and professionally respond to customer concerns or objections.
* Ensuring that all communication is professional and in keeping with the values of the business.
CRM Management/Administration
* Updating the CRM with customers' information, leads, sales documentation and more.
* Extracting leads from the CRM each day, to create appointments etc.
* Accurate sales documentation completed in the required timescales.
* Develop an understanding of the management software, used for existing owners.
Person Specification
* Experience in sales or a customer-focused environment
* Confident generating new business and converting enquiries into bookings
* Experience managing social media platforms for business purposes
* Creative mindset with the ability to produce engaging content
* Well organised with good time management skills
* Professional, personable, and passionate about delivering great customer experiences
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