On-site Engineer, Warminster
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Brief Role Summary: The ACII Third Line Engineer is responsible for building, implementing and supporting changes within the ACII Classroom environment, plus providing support to MOD’s own support staff where required. The role encompasses 3rd line activities plus the opportunity for some 1st and 2nd line. This position is on‑site in Warminster.
Responsibilities
* Administration and maintenance of training‑critical web and database servers (predominantly Microsoft)
* Configuration and set‑up of all new server systems required for the MoD customer
* Firewall administration and overall client network security
* Administration of email server (predominantly MS Exchange) for training sites
* Maintenance of existing anti‑virus systems and including patching to MoD Cert standards
* Administration of primary DNS for high‑profile domains
* Proactive problem solving
* Documentation production and review
* Respond to complaints, taking any and all appropriate actions to turn any dissatisfied customers into satisfied customers, maintaining a high degree of customer service for all support queries and adhere to ACII service management principles
* Resolve all IT issues with a professional manner and allocate more complex service issues to the relevant team member
Qualifications
* SC clearance and handling of material covered by ITAR
* SCCM
* 3rd Line Wintel experience – Microsoft Windows Server 2012/2016, Windows 10, Active Directory, Citrix, DNS, DHCP, Group Policy
* Environmental Support to Networks
* System roll‑out experience
* McAfee EPO, Veritas, Hyper‑V, VMware
* Good working knowledge of major networking components, network operating systems and basic computer hardware components
* Hands‑on knowledge of procedures used in the installation, modification, maintenance and repair of IT hardware and software
* Daily system checks, servers, backups and firewalls
* Escalation point for incident resolution
* Ability to relate to the MOD customer
* Ability to work as a member of the team and also individually – flexibility
Seniority level
* Entry level
Employment type
* Full‑time
Job function
* Engineering and Information Technology
Industries
* IT Services and IT Consulting
Recruitment fraud notice: DXC does not make offers of employment via social media networks and never asks for any money or payments from applicants.
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