Our Shift Leader rate of pay starts from £15.59 an hour. Additional payments may also apply depending on location.
We offer a minimum of 16 guaranteed hours each week; you can also work fewer hours, down to a minimum of 12.
The table shows the periods of time in the week we'd like you to be available to work: the availability windows. We will schedule your contracted hours within these times, and you'll have 3 weeks' notice of exactly when your shifts will be.
* Mon: 08:00:00 – 17:00:00
* Tue: 06:00:00 – 15:00:00
* Thu: 13:00:00 – 22:00:00
* Fri: 08:00:00 – 17:00:00
* Sat: 06:00:00 – 15:00:00
Customers are at the heart of everything we do.
It takes lots of different people to run a store and this is a job for doers, with plenty of variety. It’s a committed role, full of everyday challenges, but that’s one of the things that makes it so exciting.
Responsibilities
* Work in a fast‑paced retail environment, with bags of variety.
* Take ownership of running duty shifts, coordinating the team to deliver a clean, well‑stocked store that exceeds customer expectations.
* Be there for customers, listening to them and helping to make sure they leave the store with what they came for.
* Look for ways to improve service, including coaching your colleagues and giving feedback to the team.
* Guide and support your colleagues in‑store, making sure it stays a safe place to work and shop.
* Maintain a great understanding of how your store is performing, and assist managers in delivering any actions that help improve the running of the store.
* Lead from the front, and set a great example for your colleagues in everything you do.
* Coordinating the store team to deliver an easy, fuss‑free shopping experience for customers.
* Supporting your colleagues, ensuring they deliver daily priorities and take regular breaks.
* Opening and closing the store, and completing duty cover, ensuring all decisions made are right for everyone's safety.
* Being the go‑to person for colleagues in the absence of a manager for day‑to‑day queries.
* Making sure the store is always clean, tidy, and well‑presented.
* Supporting managers to coordinate seasonal, community and charity events.
* Providing great customer service, by listening to our customers and putting them first in everything you do.
* Keeping the team well‑informed and up to speed on any communications, changes or updates.
* Staying knowledgeable about store performance, and looking for ways to improve and simplify operations.
* Coordinating store improvements and removing any obstacles that might be getting in the way of great service.
* Following health and safety routines and procedures, and ensuring colleagues do the same.
* Recognizing and celebrating colleagues within the team who are providing great service.
Qualifications
* To be a great role‑model, by always giving thoughtful customer service that ensures every customer's needs are met.
* To build strong, long‑lasting relationships with colleagues to create a positive and inclusive team atmosphere that encourages everyone to do their best work.
* To be a clear communicator, comfortable with using a variety of methods to keep your team well‑informed and up to date.
* To be comfortable taking the lead, and overseeing the store in the absence of your manager.
* To be a good decision maker, who is flexible in the way you think, and comfortable handling change to ensure everything we do is right for customers and colleagues.
* To be motivating, so you can inspire your team to deliver beyond expectations.
* To be curious, and always on the lookout for ideas and opportunities to serve our customers, communities, and planet a little better every day.
* Must be 18 or over.
* May only be considered if the role involves working before 6:15 am or after 9:45 pm, or in warehouse, beer, wine, counter, bakery or driving roles — must be over the school leaver’s age.
Benefits
* Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays).
* Request flexible working from day one.
* Get 10% off and 15% at pay‑day weekends – save up to £2,000 a year with your Colleague Clubcard and an additional card to share with family outside your home.
* Access to free wellbeing services with a range of resources to support your mind, body and life.
* Life cover of five times your pay and an award‑winning pension with matching contributions up to 7.5%.
* Benefits to suit you – choose what you use from discounts, shares, cycle to work schemes.
* Uniform provided and policies to support you for all of life’s moments, big and small.
* Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds.
We are proud to have been accredited Disability Confident Leader and we are committed to providing a fully inclusive and accessible recruitment process.
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