Overview
If you are looking for an exciting new role, this is a great opportunity to join the Customer Services Team at CCHA. Our Customer Services Advisors are responsible for providing a high standard of customer service, dealing with customer enquiries at the first point of contact (in person and by telephone, text, webchat and via email/website).
Responsibilities
* Processing day to day and specialist repairs reported by our customers
* Liaising with contractors and Property Services colleagues to deal with complex responsive repairs
* Updating important records (including CRM and electronic document management systems)
* Advising residents on rent/service charge accounts & taking payments
* Giving advice on lettings and anti-social behaviour matters
Qualifications and Skills
* Self-motivated
* Adept at problem solving
* Aware of the principles of customer care
About CCHA
CCHA owns and manages more than 7,400 homes across the North of England in Cumbria, Northumberland, Tyne and Wear and North Lancashire. As an Association, we focus on the needs of the local communities we serve, tackling the housing crisis, improving services within our communities, and using our strength and efficiency to meet housing service needs. We are committed to providing excellent services to our customers.
Details
* Workington or Carlisle
* 36.25 hours per week
* 18 Month Fixed Term Contract
* £24,929 - £27,260 per annum (FTE based on 36.25 hours per week) + benefits package
Castles & Coasts Housing Association (CCHA) is currently looking to recruit a Customer Services Advisor (full time, 36.25 hours per week) based in Workington or Carlisle with a salary £24,929 - £27,260 per annum.
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