Company description: Job ID : 5575 | Work Model : Full-Time| Contract Type :Permanent | Job Category : Land Transport / Freight Forwarding Role: Dispatch Administrator Contract: Permanent Hours: Monday Friday 0900-1800 Location: Dartford Why Join DACHSER? At DACHSER, were a global family powering over 83 million shipments every yearfrom fashion to life-saving medical supplies. Ranked among the worlds top logistics providers, we dont just move goodswe keep the world connected. What really sets us apart? Our people. Here, your ideas matter, your energy fuels success, and youll be part of a fast-paced, supportive team thats shaping the future of logistics. Purpose Of the Role: To coordinate and manage the administrative processes involved in international road freight shipments for both import and export operations. The role ensures shipments are handled efficiently, comply with all legal and customs requirements, and meet customer expectations while supporting smooth day-to-day transport operations. Job description: Key Responsibilities: Plan, book, and monitor international road freight shipments from start to finish, ensuring efficient and timely delivery. Organise collections and deliveries through internal networks and external transport partners. Create and process shipments accurately, preparing all relevant freight documentation (Consignment Notes, CMR, Bill of Lading, EUR1, customs paperwork). Coordinate with hauliers, warehouses, and customs agents while monitoring shipment progress and resolving delays. Act as a key point of contact for customers, providing shipment updates and handling queries. Enter and verify shipment data within freight systems, supporting invoicing and cost control by reviewing transport charges. Ensure all shipments comply with Incoterms, customs regulations, EU requirements, and company policies. Manage Proof of Delivery (POD) documentation and maintain accurate records. Create Goods Movement References (GMR), arrange ferry or Channel Tunnel crossings for UKEU movements, and carry out dangerous goods compatibility checks. Prepare documentation for intervention drivers and provide support or holiday cover across the team when required. The Ideal candidate will have: Experience in international import and export road freight operations. Strong organisational skills with the ability to manage multiple shipments and deadlines. Good understanding of freight documentation (e.g., CMR, Bills of Lading, customs paperwork). Knowledge of Incoterms and general customs procedures. Excellent communication skills with the ability to build strong relationships with customers and partners. Strong attention to detail and a high level of accuracy when processing shipments and documentation. Ability to work effectively in a fast-paced logistics environment. Confident using freight management systems and general IT applications. A proactive and problem-solving approach to resolving operational issues. Ability to work both independently and collaboratively within a team. We offer: That Support You At DACHSER, we believe in taking care of our people inside and outside of work. Heres what you can enjoy as part of our team: Free Car Parking - hassle-free parking every day, so your commute is stress-free. 25 Days annual leave plus 8 days bank holiday generous time off to rest, recharge and enjoy life outside of work. Life Assurance - Death in Service benefit to provide peace of mind for you and your loved ones. Employee Assistance Programme - confidential support to help you manage any personal challenges affecting your wellbeing and work. Employee Discounts - from day one, access exclusive deals on holidays, fashion, supermarkets, gyms, insurance, and more. Pension Plan - a flexible, tax-efficient pension scheme where you decide your contribution level, helping you plan. Health Perks - free eye tests and money-off vouchers to keep you feeling your best. Internal Referral Fees - know someone perfect for the team? Earn rewards by referring great talent. Long Service Awards - we celebrate and reward your loyalty and commitment over time. Join Our Inclusive Family At DACHSER, everyone is welcome. Diversity and equal opportunities are at the heart of who we are. We value the unique qualities each person brings, believing that diverse teams drive innovation and success. Because for us, logistics is a people business and we cant wait to meet you.