We are seeking an experienced Aftersales Manager to join a reputable franchised car dealership based in Wimbledon. This is a prominent opportunity for a motivated professional to lead the aftersales department, optimise profitability, and deliver exceptional customer service within a well-established business.
Benefits
* Competitive basic salary of £50,000 per annum, with the potential to earn up to £70,000 OTE including bonuses and incentives
* 33 days holiday inclusive of bank holidays, with options to purchase or sell additional days
* Company vehicle scheme
* Access to pension scheme and life assurance
* Discount on servicing, parts, and bodyshop work
* Employee vehicle purchase scheme
* Opportunities for ongoing training and career progression
* Supportive and inclusive team environment
Duties of an Aftersales Manager
* Lead, motivate, and develop the service department team to meet volume and profit targets
* Deliver outstanding customer care and maintain high levels of customer satisfaction
* Monitor team performance through regular reviews and coaching sessions
* Maximise revenue by identifying upselling and additional service opportunities
* Oversee parts and labour resource management to optimise operational efficiency
* Ensure adherence to company policies and manufacturer standards
* Review and improve sales activities, implementing strategies for growth
* Manage warranty processes and ensure compliance using Kerridge or similar systems
* Cultivate a positive, results-driven culture within the department as an Aftersales Manager
Requirements
* Proven experience as an Aftersales Manager within a main dealer environment for at least two years
* Strong leadership skills capable of motivating and developing teams
* Good knowledge of automotive warranty procedures and Kerridge systems
* Excellent organisational and communication skillsResults-oriented mindset with a focus on goal achievement
* Professional attitude with high standards of integrity
* Valid UK driving licence held for over six months, with fewer than nine penalty points
* Knowledge of customer service best practices and automotive industry standards
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