Job Summary
We are looking for someone to provide high‑quality clinical typing and administrative support to the S&CC Secretariat, covering Trauma & Orthopaedics, Ophthalmology, ENT/Plastics, Neurosurgery and the Paediatric Surgical Unit. You will work with the Secretarial Team Leader and clinical staff to ensure the smooth running of operations and help deliver exceptional patient care.
About You
You will be educated to GCSE standard or equivalent, including English Language, with experience of audio‑typing and working in a customer‑focused environment. You don’t need NHS experience to apply – we’re happy to train you on medical terminology.
Responsibilities
* Type clinical letters, correspondence, and admin tasks from notes or dictation.
* Ensure clinic letters are sent out on time and to the required standards.
* Communicate with secretaries and consultants to meet 18‑week targets.
* Check patient appointments, waiting lists, and tests, escalating issues when needed.
* Update RTT info and help with database management.
* Handle office tasks like photocopying, filing, and managing post.
* Provide phone support to parents and escalate complex issues.
Qualifications & Training
Essential
* Educated to GCSE standard including C grade in English or equivalent.
* RSA II typing or equivalent qualification or equivalent experience.
Desirable
* NVQ 2 in Business administration or equivalent.
* RSA III or equivalent qualification or equivalent experience.
Experience
Essential
* Experience of audio‑typing in a secretarial role.
* Experience of working with different computer software e.g. email, internet etc.
* Experience of working in a customer‑focused environment.
Desirable
* Experience of working with confidential material.
* Previous medical secretarial experience.
* Experience with NHS software systems.
Knowledge & Skills
Essential
* Word‑processing and audio‑typing skills.
* Good time‑management skills with the ability to prioritise work according to deadlines.
* Able to work as part of a team and under own initiative.
* Good verbal and written communication skills with team / clients/ relatives using tact when required.
* High standard of accuracy.
* Ability to establish and maintain effective working relationships.
* Ability to deal with conflict.
Desirable
* Knowledge of medical terminology.
Personal Attributes
Essential
* Adaptable to change.
* Attention to detail and accuracy.
Diversity Statement
At Sheffield Children's, we are committed to creating an inclusive environment that celebrates diversity and supports every one’s success. We prioritise Equality, Diversity, and Inclusion in our recruitment practices, creating a welcoming space for people of all backgrounds, including ethnic minorities, individuals with disabilities, and LGBTQ+ members.
Job Details
* Date posted: 11 November 2025
* Pay scheme: Agenda for change
* Band: Band 2
* Salary: £24,465 a year pro‑rate
* Contract: Permanent
* Working pattern: Part‑time
* Reference number: 425‑25‑7548283
* Job locations: Sheffield Children's NHS Foundation Trust – Western Bank, Sheffield, S10 2TH
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