Vehicle Preparation & Aftersales Operations Manager
(Workshop & Parts Control – Used Car Dealership)
Location: Bury, Greater Manchester
Salary: £45,000 – £48,000 basic + bonus (OTE £55k–£58k)
Job Type: Full-time, Permanent
About Us
Oakwood Motor Company is a leading independent used car dealership, retailing over 350 vehicles every month. Due to strong growth, we are looking for an experienced Vehicle Preparation & Aftersales Operations Manager to take ownership of our workshop and prep centre.
This role is ideal for someone who thrives in a fast-paced environment, balancing sold-vehicle preparation, retail servicing, and warranty work to deliver the highest standards of customer satisfaction.
Key Responsibilities
* Sold Cars – Manage the fast turnaround of deposited/sold cars to order (all with completed VHCs), ordering parts, allocating jobs to technicians, and ensuring timely handover.
* Aftersales & Warranty – Oversee all warranty claims, goodwill repairs, and service plan customers.
* Retail Customers – Coordinate MOTs and servicing for repeat customers, maintaining high standards of service.
* Workflow Management – Use DMS/prep systems to set job order, track progress, and ensure first-time fix completion.
* Parts Control – Order, track, and return parts, keeping costs low while maintaining quality.
* Team Leadership – Motivate and support 8 technicians and 1 apprentice to hit efficiency and quality targets.
* Performance Monitoring – Track KPIs (turnaround times, labour efficiency, comebacks, cost per job) and report to senior management.
* Supplier Relations – Build strong supplier partnerships and negotiate the best terms.
About You
* Experience in workshop control, prep centre management, or aftersales leadership.
* Strong technical knowledge – able to guide technicians and ensure correct diagnosis.
* Confident with parts management and controlling costs.
* Highly organised, proactive, and commercially aware.
* Able to thrive in a busy, high-volume independent used car environment.
What We Offer
* Competitive salary: £45k–£48k basic + bonus (OTE £55k–£58k).
* Opportunity to shape operations and make the role your own.
* Career progression within a growing dealership.
* A supportive team environment with real responsibility.
Apply today with your CV and covering note to be considered for this exciting opportunity.
Job Types: Full-time, Permanent
Pay: £45,000.00-£48,000.00 per year
Work Location: In person