Customer Services Assistant page is loaded
Customer Services Assistant
Apply locations Farringdon, London, United Kingdom | time type Full time | posted on Posted 2 Days Ago | job requisition id JR-79785
Job Summary:
Company: Live Nation
Location: London / Castle Donington (on site at Download Festival)
Reports to: Customer Services Manager
Working hours: Full time, weekends and evenings required
Job type: Fixed term contract until end of June 2025
The role
We are looking for a Customer Services Assistant to be the first point of contact for our customers, primarily responding to queries from attendees of the Download Festival 2025 and potentially other events.
What it’s like to work in the team
The Customer Services team at Live Nation values a positive, inclusive, and collaborative approach. Our mission is to ‘put fans first and deliver world-class experiences,’ embodying our Fan First Values:
* We Care: Genuinely care about our Fans and strive to exceed their expectations.
* We make it relevant: Deliver tailored products, services, and experiences that enhance the fan experience.
* We communicate: Maintain polite, courteous, and clear communication at all times.
* We take ownership: Be responsible and accountable for your tasks, working collaboratively to resolve challenges.
* We add value: Focus on details that improve performance and efficiency, being bold and self-critical.
* We do what’s Right: Promote inclusivity, diversity, and sustainability, striving to make our venues and festivals accessible and eco-friendly.
Competencies / Skills / Knowledge / Experience
* Experience in high-volume customer service, handling inquiries from pre-purchase to post-event across complex environments.
* Proven ability to manage customer complaints and support effectively.
* Ability to work under pressure, troubleshooting and resolving issues efficiently.
* Strong organizational, verbal, and written communication skills with attention to detail.
* Good knowledge of MS Office.
Behaviours
The following attributes are essential for success:
* Passionate about delivering memorable customer experiences.
* Excellent interpersonal and relationship-building skills.
* Customer-focused with a passion for service and fan engagement.
* Resilient, resourceful, and tenacious.
What the role includes
* Acting as the first point of contact for queries related to the Download Festival and other events.
* Resolving fan queries promptly within set targets, escalating issues when necessary.
* Providing on-site fan experience support digitally or face-to-face during the Download Festival.
Equal opportunities
We are committed to diversity and inclusion. You will be encouraged to bring your whole self to work and supported in balancing work and home life. We welcome applications regardless of gender, race, sexual orientation, religion, age, disability, or caring responsibilities.
Reality check
This role offers an exciting opportunity in a dynamic industry. However, it requires long, sometimes unsociable hours, and a high level of dedication and energy to deliver exceptional live events.
Our company
Live Nation Entertainment leads the global live entertainment industry with divisions including Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. We provide innovative ticketing, venue development, concert promotion, artist management, and brand partnerships. For more information, visit www.livenationentertainment.com.
APPLICATION DEADLINE: Monday 5th May 2025. Early applications are encouraged as we reserve the right to close the vacancy early.
#LI-SL1
About Us
Recognized as a Great Place to Work and one of Fortune’s Most Admired Companies, Live Nation offers a vibrant environment with benefits including healthcare, retirement plans, paid parental leave, tuition reimbursement, and exclusive event access. Join us to take your career to the next level in live entertainment.
#J-18808-Ljbffr