Parking Appeals Officer
Must have good working knowledge of parking appeals.
Hybrid work: 3 days a week in the office.
Key Result Areas / Overview
Parking Appeals officers provide a responsive service to users of parking services, handling correspondence, appeals, permits, telephone calls, income, refunds, complaints, court & bailiffs. They represent the client at adjudication, attend seminars, and participate in working groups and functions. Reporting to the team leader, they manage stock requirements across functions, with experience in appeals being essential.
Role Dimensions
* Work within a team providing customer interface in parking services, including correspondence, appeals, permits, calls, income, invoicing, refunds, complaints, courts, bailiffs, and data entry.
* Represent the client at adjudication and external functions such as benchmarking and seminars.
* Keep the team leader informed on cases, appeal success rates, system issues, and procedural problems.
* Suggest process improvements to enhance service delivery, customer focus, and efficiency.
* Assist with reconciling payments, tracing errors, and resolving issues.
* Liaise with SMPP on financial matters and manage the council's ledger.
* Process payments and refunds.
* Provide high-level customer care as the first contact point for parking-related matters, including complex cases.
This role involves working 36 hours per week, Monday to Friday, between 8 am and 5 pm.
The position offers a pay rate of £26.11 per hour (umbrella).
If interested, or if you know someone in the parking industry, please contact the parking team at Unity Recruitment on 0203 668 5680, press 1 for parking.
*Unity offers referral schemes for successful officer-level referrals.
*Previous parking industry experience is essential for all parking vacancies.
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