The following are the core responsibilities of the Administration Team Leader. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels. The Administration Team Leader is responsible for: a. Overseeing the administration and support operations of the practice, ensuring staff achieve their primary responsibilities b.
Line managing all administrative staff, supporting staff development, providing guidance and direction, ensuring staff are up to date with mandatory training, with support of the Management Team when required c. Completing staff appraisals as required with support of the Management Team d. Chairing monthly admin team staff meetings, producing the agenda, arranging minute taking and ensuring all agreed actions are completed e. Attending the weekly Departmental Meeting with the Management Team and other department leads f.
Identifying and delivering team training where required g. Manage admin staff holiday requests and ensure sufficient cover is in place h. Compiling administration staff rotas to ensure work is completed efficiently and effectively, ensuring sufficient cover is provided for periods of leave and other staff absences i. Reviewing and updating all administrative policies and procedures as required j.
Supporting the management team in the compilation of practice reports and the practice development plan k. Developing, implementing and embedding efficient office processes and procedures l. Acting as a focal point for the practice managing requests from external organisations such as the local police, solicitors, DVLA and other agencies m. Providing initial guidance and advice to patients who wish to verbally complain about matters relating to the Admin Team n.
Carry out weekly vaccine counts and ordering of vaccines working closely with the Nurse Manager and Nursing Team o. Oversee weekly emergency equipment checks and ordering of emergency drugs working closely with the Nurse Manager and Nursing Team p. Carry out quarterly GP Home Visit Bag checks and ordering of contents q. Carry out quarterly admin workflow audits for the GP Partners to review r.
Managing all deliveries to practice, ensuring adherence to the cold chain policy as necessary s. Manage and process incoming blood and smear results and distribute them to clinicians as per the agreed protocol t. Work with the Reception Co-Ordinator processing new patient registrations as per the agreed protocol u. Work with the IG Lead GP and Practice Manager in processing full medical record requests, online services requests and proxy access requests, as per the agreed protocol v.
Carry out various admin tasks and cover for the admin team when required w. Ensure the administration team adheres to all Practice policies x. Ensure the administration team works towards all CQC regulations relating to their role y. Lead by example