Customer Services Administrator | Preston (PR2 9LJ) | Part Time (16 hours) | £12.21 per hour
About the Company
Our client is a leading manufacturer of moulded plastic products, operating across three key markets: vehicle, fire, and environmental safety. They are a recognised market leader in several European countries, with products shipped to over 60 countries worldwide.
What’s in it for you?
Join a friendly team offering a supportive working environment with great perks, including:
* 33 days holiday (including 8 public holidays)
* Christmas company shutdown, so you can enjoy a real break
* Pension scheme and private healthcare
* Free car parking, tea and coffee
* Option to purchase additional leave
* Employee recognition scheme – your hard work won’t go unnoticed
* Death in service benefit and the Occupational Health service
Are you the right person for the job?
We are looking for a motivated and professional Customer Services Administrator to join our team in Preston.
If you’re someone who takes pride in getting the details right, and enjoys being part of a busy, supportive office, this could be the perfect role for you!
You’ll be the first point of contact for customers all over the world, providing excellent service via email and tele, processing orders, and ensuring everything runs smoothly from start to finish.
You’ll need:
* Excellent written and verbal communication skills
* Confidence in a customer-facing environment
* Strong knowledge of Microsoft Office (Excel, Word, Outlook)
* Great attention to detail and a professional tele manner
* Experience with data input
It would be great if you also have:
* Experience working with international customers
* A background in manufacturing
* Knowledge of Epicor software
This is a part-time role (16 hours per week) — we are happy to discuss flexible working hours that suit you both.
What will your role look like?
You’ll be at the heart of customer operations, making sure every query is handled efficiently and every order is processed accurately.
Your key duties will include:
* Processing customer orders using company software
* Responding to enquiries by and email
* Providing information on pricing and product availability
* Liaising with internal teams to keep customers happy
* Producing paper and electronic invoices
* Covering for other customer service assistants when needed
* Keeping sales teams updated on key customer activity
* Taking orders and handling sales enquiries over the
* Gaining a full understanding of the company’s product range
* Offering support to other departments, such as Sales, when required
What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you!
Your data will be handled in line with GDPR