Health Operations Lead
Eastleigh, UK (Hybrid – 3 days onsite)
Hiring Company: Global IT services and consulting company
End Client : Healthcare Domain
Are you a strategic operations leader with strong Salesforce expertise looking to make a real impact in the healthcare sector?
We are hiring a Health Operations Lead to drive operational excellence, service resilience, and platform performance for a leading healthcare client. This is a high-impact leadership role where you will shape service strategy, lead cross-functional teams, and ensure seamless delivery of critical health platforms.
Key Responsibilities
Leadership & Stakeholder Management
* Lead and establish the Health Operations function
* Manage cross-functional teams (internal, external vendors & SaaS partners)
* Build strong relationships with senior stakeholders, CIO teams, and business leaders
* Drive collaboration across transformation and change initiatives
* Manage partnerships with SaaS providers, cloud vendors, and technology partners
Operational Excellence
* Ensure stability, security, and resilience of healthcare platforms
* Manage incidents and restore services quickly within agreed SLAs/KPIs
* Drive continuous improvement, process optimisation, and cost efficiency
* Deliver operational reporting and performance insight
Technology Service & Delivery
* Own service management, problem management, and continuous improvement
* Ensure compliance with IT standards, security, and data protection frameworks
* Oversee platform health including capacity, risk, DR, and business continuity
* Act as gatekeeper for production releases and change delivery
* Maintain CMDB, asset registers, and operational control
Commercial & Financial Management
* Manage vendor contracts and commercial agreements
* Track and optimise operational costs
* Ensure transparency and accountability in budget management
Skills & Experience Required
* Proven leadership experience managing large, matrixed teams
* Strong expertise in Salesforce (Health Cloud & Insurance Cloud)
* Extensive experience in Service Management & Operations
* Knowledge of healthcare/insurance domain (PMI, claims, regulations)
* Experience with Agile / SAFe delivery frameworks
* Strong problem-solving, analytical, and stakeholder management skills
* Experience in process improvement methodologies (Lean / Six Sigma)
Mandatory Skills
* Project Management
* Application Service Management (ASM)
Why Join?
* Work with a global IT leader on a large-scale healthcare transformation
* Lead critical platforms impacting real customer outcomes
* Collaborate with global teams and senior stakeholders
* Drive innovation, resilience, and operational excellence
Interested or know someone who fits?
Apply now or reach out directly to discuss this opportunity!